Benchmarking as a Controlling Tool in Information Management

  • Ralf Heib
  • Maya Daneva
  • August-Wilhelm Scheer
Chapter
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT)

Abstract

This paper reports a study on the interfaces between benchmarking and information management controlling. Based on a definition analysis and an ARIS-based reference model for benchmarking, we explore the use of benchmarking as a controlling tool with respect to three main concerns: how benchmarking supports management of business processes, application systems, and infrastructures.

Keywords

Business Process Reference Model Business Process Management Business Process Model Capability Maturity Model 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Copyright information

© IFIP International Federation for Information Processing 1997

Authors and Affiliations

  • Ralf Heib
    • 1
  • Maya Daneva
    • 1
  • August-Wilhelm Scheer
    • 1
  1. 1.Institut für Wirtschaftsinformatik at the University of the Saarland AltenkesselerGermany

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