With HEART Towards Response Time Guarantees for Message-Based e-Services

  • Achim Kraiss
  • Frank Schoen
  • Gerhard Weikum
  • Uwe Deppisch
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2287)

Abstract

The HEART tool (Help for Ensuring Acceptable Response Times) has been developed by the IT Research and Innovations department of Dresdner Bank for the computation of viable message prioritization in message-based eservices, such as stock brokerage services where service requests of different customer classes with class-specific performance goals have to be served by a server. HEART determines viable message prioritizations in the sense that they satisfy the specified performance goals of customer classes. In this paper, we describe the practical problem setting we address with HEART and outline the functionality of HEART. The demo will show HEART’s underlying concepts, its architecture and an example scenario.

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References

  1. 1.
    N. Bhatti, A. Bouch, A. Kuchinsky: Integrating User-Perceived Quality into Web Server Design, 9th WWW Conference (www9.org), October 2000Google Scholar
  2. 2.
    A. Kraiss, F. Schoen, G. Weikum, U. Deppisch: Middleware-based Response Time Guarantees for e-Services (in German), 9th German Database Conference (BTW), Oldenburg, Germany, March 2001Google Scholar
  3. 3.
    A. Kraiss, F. Schoen, G. Weikum, U. Deppisch: Towards Response Time Guarantees for e-Service Middleware, IEEE Data Engineering Bulletin 24(1), March 2001Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2002

Authors and Affiliations

  • Achim Kraiss
    • 2
  • Frank Schoen
    • 1
  • Gerhard Weikum
    • 3
  • Uwe Deppisch
    • 1
  1. 1.Software-Technology and -Architecture, IT Research and InnovationsDresdner BankGermany
  2. 2.Customer Relationship ManagementSAP AGGermany
  3. 3.Computer Science DepartmentUniversity of the Saarland

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