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Quality Aspects in IT Service Management

  • Gabi Dreo Rodosek
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2506)

Abstract

Due to the significant increase in the complexity of enterprise applications and the need to offer distributed IT services, we are witness- ing that the management focus has turned away from device-oriented to service-oriented management. This does not mean that device-oriented management is not of importance any more. On the contrary, an efficient device-oriented management is a precondition for an efficient IT service management. Quality management is an important research topic of IT service management. The paper addresses the problem of the specifica- tion of quality of service (QoS) parameters and their mapping to the quality of device (QoD) parameters. It proposes a language for the spec ification of QoS parameters.

Keywords

Service Management Quality Aspect Virtual Private Network Calculation Language Calculation Metrics 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2002

Authors and Affiliations

  • Gabi Dreo Rodosek
    • 1
  1. 1.Munich Network Management Team Leibniz Supercomputing CenterMunichGermany

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