Web Quality

  • Luis Olsina
  • Guillermo Covella
  • Gustavo Rossi


In this chapter we analyse the different quality perspectives of software and Web applications. In particular, we review quality taking into account the ISO (International Organization for Standardization) standards for software product, and discuss the distinction between quality and quality in use, and how different requirements, from different users’ standpoints, should be considered as well. Moreover, we also describe Web quality and how it can be measured and evaluated. In order to illustrate the specific procedures and processes of an inspection evaluation methodology, a case study on the external quality of the shopping cart component of two typical e-commerce Web applications is presented.


Web quality quality measurement Logic Scoring Preference 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Alexander J, Tate M (1999) Web Wisdom: How to Evaluate and Create Information Quality on the Web. Lawrence Erlbaum, Hillsdate, NJGoogle Scholar
  2. 2.
    Bevan N (1999) Quality in Use: Meeting User Needs for Quality. Journal of Systems and Software, 49(1):89–96CrossRefGoogle Scholar
  3. 3.
    Covella G, Olsina L (2002) Specifying Quality Attributes for Sites with E-Learning Functionality. In: Proceedings of the Ibero American Conference on Web Engineering (ICWE, 02), Santa Fe, Argentina, pp 154–167Google Scholar
  4. 4.
    Davies J, Fensel D, Van Harmelen F (2003) Towards the Semantic Web: Ontology-driven Knowledge Management. John Willey & SonsGoogle Scholar
  5. 5.
    Dujmovic J (1996) A Method for Evaluation and Selection of Complex Hardware and Software Systems. In: Proceedings of the 22nd International Conference for the Resource Management and Performance Evaluation of Enterprise CS, CMG 96 Proceedings, 1, pp 368–378Google Scholar
  6. 6.
    Gilb T (1976) Software Metrics. Chartwell-Bratt, Cambridge, MAGoogle Scholar
  7. 7.
    Herrera-Viedma E, Peis E (2003) Evaluating the Informative Quality of Documents in SGML Format from Judgements by Means of Fuzzy Linguistic Techniques Based on Computing with Words. J Information Processing. & Management 39(2):233–249Google Scholar
  8. 8.
    Huang K, Lee YW, Wang RY (1999) Quality Information and Knowledge. Prentice Hall, Englewood Cliffs, NJGoogle Scholar
  9. 9.
    ISO/IEC 9126 (1991) Information technology — Software product evaluation — Quality characteristics and guidelines for their useGoogle Scholar
  10. 10.
    ISO 9241-11 (1998) Ergonomic requirements for office work with visual display terminals (VDT)s — Part 11 Guidance on UsabilityGoogle Scholar
  11. 11.
    ISO/IEC 14598-5 (1998) Information technology — Software product evaluation — Part 5: Process for evaluatorsGoogle Scholar
  12. 12.
    ISO/IEC 14598-1 (1999) Information technology — Software product evaluation — Part 1: General OverviewGoogle Scholar
  13. 13.
    ISO/IEC 9126-1 (2001) Software Engineering — Product Quality — Part 1: Quality ModelGoogle Scholar
  14. 14.
    ISO/IEC 15939 (2002) Software Engineering — Software Measurement ProcessGoogle Scholar
  15. 15.
    Lee YW, Strong DM, Kahn BK, Wang RY (2002) AIMQ: A Methodology for Information Quality Assessment. Information & Management, 40(2):133–146CrossRefGoogle Scholar
  16. 16.
    Martín M, Olsina L (2003) Towards an Ontology for Software Metrics and Indicators as the Foundation for a Cataloging Web System. In: Proceedings of the 1st Latin American Web Congress, Santiago de Chile, pp 103–113Google Scholar
  17. 17.
    Mich L, Franch M, Gaio L (2003) Evaluating and Designing the Quality of Web Sites. IEEE MultiMedia, 10(1):34–43CrossRefGoogle Scholar
  18. 18.
    Murugesan S, Deshpande Y, Hansen S, Ginige A (2001) Web Engineering: A New Discipline for Development of Web-based Systems. In: Murugesan S, Deshpande Y (eds) Web Engineering: Managing University and Complexity of Web Application Development, LNCS 2016, Springer, Berlin, pp 3–13Google Scholar
  19. 19.
    Nielsen J (1995–2004) The Alertbox column, http://www.useit.com/alertbox/Google Scholar
  20. 20.
    Nielsen J, Molich R, Snyder C, Farrell S (2001) E-Commerce User Experience, NN GroupGoogle Scholar
  21. 21.
    Olsina L, Godoy D, Lafuente G, Rossi G (1999) Assessing the Quality of Academic Web sites: a Case Study. New Review of Hypermedia and Multimedia, 5:81–103Google Scholar
  22. 22.
    Olsina L, Lafuente G, Rossi G (2000) E-commerce Site Evaluation: a Case Study. In: Proceedings of the 1st International Conference on Electronic Commerce and Web Technologies. LNCS 1875, Springer London, UK, pp 239–252Google Scholar
  23. 23.
    Olsina L, Papa MF, Souto ME, Rossi G (2001) Providing Automated Support for the Web Quality Evaluation Methodology. In: Proceedings of the 4th Workshop on Web Engineering, at the 10th International WWW Conference, Hong Kong, pp 1–11Google Scholar
  24. 24.
    Olsina L, Rossi G (2002) Measuring Web Application Quality with Web-QEM. IEEE Multimedia, 9(4):20–29CrossRefGoogle Scholar
  25. 25.
    Olsina L, Martín M (2004) Ontology for Software Metrics and Indicators. J of Web Engineering. 2(4):262–281Google Scholar
  26. 26.
    Powel TA (1998) Web Site Engineering: Beyond Web Page Design. Prentice HallGoogle Scholar
  27. 27.
    WWW Consortium, Web Content Accessibility Guidelines 1.0, http://www.w3.org/TR/WAI-WEBCONTENT/ (accessed on 10th November 2004)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Luis Olsina
    • 1
  • Guillermo Covella
    • 1
  • Gustavo Rossi
    • 2
  1. 1.Engineering FacultyNational University of La PampaGeneral Pico, La PampaArgentina
  2. 2.LIFIANational University of La PlataPrimer Piso, La PlataArgentina

Personalised recommendations