Shared Services - Theory and Case Study: Siemens USA

  • Klaus Kleinfeld
  • Denice Kronau
  • Jim Holtje

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References

  1. American Productivity & Quality Center (1999a), Emerging Best Practices in Shared Services: Benchmaking Study, San Diego, CA, USA: presented March 1999, Slide 7.Google Scholar
  2. American Productivity & Quality Center (1999b), Reshaping the Corporation: Emerging Best Practices in Shared Services, Benchmarking Study with Ernst & Young, Houston 1999.Google Scholar
  3. Boone, L. E. (1999), Quotable Business: Second Edition, New York 1999.Google Scholar
  4. Quinn, B.; Cooke, R.; Kris, A. (2000), Shared Services: Mining for Corporate Gold, London 2000.Google Scholar
  5. Woods, J. (2000), The Quotable Executive, New York 2000.Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2005

Authors and Affiliations

  • Klaus Kleinfeld
    • 1
  • Denice Kronau
    • 2
  • Jim Holtje
    • 3
  1. 1.Corporate Executive Committee of Siemens AGGermany
  2. 2.Siemens Corp, U.S.USA
  3. 3.Siemens AGGermany

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