Patient-Centered Care

  • Carlos Francisco SilvaEmail author
  • Kheng L. Lim
  • Teresa Guerra
  • Gianluca Ficarra
  • Ricarda von Krüchten
Part of the Medical Radiology book series (MEDRAD)


In this chapter we focus on the topics of patient-centered care, or more broadly speaking patient- and family-centered care. The various aspects of improving patient experience in healthcare are discussed. These include patient comfort in a healthcare facility, surveying patients of the care they receive, patient education and providing compassion in delivering bad news, and involvement of patient social circles, among others. A five-step approach in communicating bad news is discussed. In addition, we highlight the importance of promoting the well-being of healthcare providers and its impact on improving patient health outcomes.


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Copyright information

© Springer Nature Switzerland AG  2019

Authors and Affiliations

  • Carlos Francisco Silva
    • 1
    Email author
  • Kheng L. Lim
    • 2
  • Teresa Guerra
    • 3
  • Gianluca Ficarra
    • 1
    • 4
  • Ricarda von Krüchten
    • 1
  1. 1.Department of Diagnostic and Interventional RadiologyUniversity Hospital HeidelbergHeidelbergGermany
  2. 2.Department of Radiology, Pennsylvania HospitalUniversity of Pennsylvania Health SystemPhiladelphiaUSA
  3. 3.IMA—Imagens Médicas AssociadasSetúbalPortugal
  4. 4.Department of Diagnostic and Interventional RadiologyUniversity of Genoa HospitalGenoaItaly

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