In this chapter we focus on the topics of patient-centered care, or more broadly speaking patient- and family-centered care. The various aspects of improving patient experience in healthcare are discussed. These include patient comfort in a healthcare facility, surveying patients of the care they receive, patient education and providing compassion in delivering bad news, and involvement of patient social circles, among others. A five-step approach in communicating bad news is discussed. In addition, we highlight the importance of promoting the well-being of healthcare providers and its impact on improving patient health outcomes.
- ACR (2018). https://www.acr.org/Media-Center/ACR-News-Releases/2018/Nelson-Lung-Cancer-Screening-Study-Confirms-NLST-Results (Accessed 18 December 2018)
- BioEdge (2018). https://www.bioedge.org/bioethics/new-hippocratic-oath-for-doctors-approved/12496. Accessed 9 December 2018
- NCQA (2018). http://go.nationalpartnership.org/site/DocServer/NCQA.SPR.FactSheet.2012.pdf?docID=11461. Accessed 9 December 2018
- RadiologyInfo (2018) (http://www.radiologyinfo.org). Accessed 9 December 2018