Knowledge Work Productivity: Where to Start

  • Sebastian Eschenbach
  • Doris Riedl
  • Bettina Schauer
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4333)

Abstract

The paper proposes a new practical two step approach towards higher knowledge work productivity. Step one is based on a Knowledge Intensity Matrix adapted from Porter and Millar and allows for an assessment of the relevance of knowledge work for a particular company or strategic business unit. Step two identifies work effectiveness — rather than efficiency — as the decisive factor of knowledge work productivity and takes up Willke’s systemic understanding of knowledge management to propose a process oriented analysis of knowledge work effectiveness, which results in suggestions of how to increase knowledge work productivity.

Keywords

Knowledge Work Productivity Knowledge Intensity 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Sebastian Eschenbach
    • 1
  • Doris Riedl
    • 1
  • Bettina Schauer
    • 1
  1. 1.Fachhochschul Studiengang InformationsberufeEisenstadtAustria

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