Knowledge Management for a Large Service-Oriented Corporation

  • Sylvia C. Wong
  • Richard M. Crowder
  • Nigel R. Shadbolt
  • Gary B. Wills
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4333)


The design and maintenance of complex engineering systems such as a jet engine generates a significant amount of documentation. Increasingly, aerospace manufacturers are shifting their focus from selling products to providing services. As a result, when designing new products, engineers must increasingly consider the engine’s complete life-cycle as part of the design process. To identify possible areas of concern, engineers must obtain knowledge gained from the entire life of similar engines. However, because of the size and distributed nature of the company’s operation, engineers often do not have access to front-line maintenance data. In addition, the large number of documents accrued makes it impossible for them to be examined thoroughly. This paper presents a prototype knowledge-based document repository for such an application. It searches and analyzes distributed document resources, and provides engineers with a summary view of the underlying knowledge. The aim is to allow engineers to incorporate maintenance issues into the initial design. Unlike existing document repositories and digital libraries, our approach is knowledge-based, where users browse summary reports instead of following suggested links. To test the validity of our proposed architecture, we have developed and deployed a working prototype.


Knowledge Management Digital Library Knowledge Repository Maintenance Event Complex Engineering System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Harrison, A.: Design for service – harmonising product design with a services strategy. In: Proceedings of GT2006, ASME Turbo Expo 2006: Power for Land, Sea and Air, Barcelona, Spain (2006)Google Scholar
  2. 2.
    Wills, G., Fowler, D., Sleeman, D., Crowder, R., Kampa, S., Carr, L., Knott, D.: Issues in moving to a semantic web for a large corporation. In: Karagiannis, D., Reimer, U. (eds.) PAKM 2004. LNCS (LNAI), vol. 3336, pp. 378–388. Springer, Heidelberg (2004)CrossRefGoogle Scholar
  3. 3.
    Gao, Y., Zeid, I., Bardasz, T.: Characteristics of an effective design plan system to support reuse in case-based mechanical design. Knowledge-Based Systems Knowledge-Based Systems Knowledge-Based Systems 10, 337–350 (1998)Google Scholar
  4. 4.
    Khadilkar, D.V., Stauffer, L.A.: An experimental evaluation of design information reuse during conceptual design. Journal of Engineering Design 7, 331–339 (1996)CrossRefGoogle Scholar
  5. 5.
    Shadbolt, N., Milton, N.: From knowledge engineering to knowledge management. British Journal of Management 10, 309–322 (1999)CrossRefGoogle Scholar
  6. 6.
    Heath, I., Wills, G., Crowder, R., Hall, W., Ballantyne, J.: Towards a new authoring methodology for large-scale hypermedia applications. Multimedia Tools and Applications 12, 129–144 (2000)zbMATHCrossRefGoogle Scholar
  7. 7.
    Gruber, T.R.: A translation approach to portable ontology specifications. Knowledge Acquisition 5, 199–220 (1993)CrossRefGoogle Scholar
  8. 8.
    Millard, D.E., Tao, F., Doody, K., Woukeu, A., Davis, H.C.: The knowledge life cycle for e-learning. International Journal of Continuing Engineering Education and Lifelong Learning 16, 110–121 (2006)CrossRefGoogle Scholar
  9. 9.
    Crowder, R., Bracewell, R., Hughes, G., Kerr, M., Knott, D., Moss, M., Clegg, C., Hall, W., Wallace, K., Waterson, P.: A future vision for the engineering design environment: A future sociotechnical scenario. In: Folkeson, A., Gralen, K., Norell, M., Sellgren, U. (eds.) Proceedings of 14th International Conference on Engineering Design, Stockholm, pp. 249–250 (2003)Google Scholar
  10. 10.
    Wallace, K.M., Clegg, C., Keane, A.: Visions for engineering design: a multi-disciplinary perspective. In: Proceedings of 13th International Conference on Engineering Design, Glasgow, Scotland, pp. 107–114 (2001)Google Scholar
  11. 11.
    Priebe, T., Pernul, G.: Towards integrative enterprise knowledge portals. In: CIKM 2003: Proceedings of the twelfth international conference on Information and knowledge management, pp. 216–223. ACM Press, New York (2003)CrossRefGoogle Scholar
  12. 12.
    Carr, L., Hall, W., Bechhofer, S., Goble, C.: Conceptual linking: Ontology-based open hypermedia. In: Proceedings of 10th International World Wide Web Conference (WWW), Hong Kong, pp. 334–342 (2001)Google Scholar
  13. 13.
    Nnadi, N., Bieber, M.: Lightweight integration of documents and services. In: DocEng 2004: Proceedings of the 2004 ACM symposium on Document engineering, pp. 51–53. ACM Press, New York (2004)CrossRefGoogle Scholar
  14. 14.
    Carr, L., Miles-Board, T., Woukeu, A., Wills, G., Hall, W.: The case for explicit knowledge in documents. In: Proceedings of ACM Symposium on Document Engineering, Milwaukee, Wisconsin, pp. 90–98 (2004)Google Scholar
  15. 15.
    Ciravegna, F., Wilks, Y.: Designing adaptive information extraction for the semantic web in amilcare. In: Handschuh, S., Staab, S. (eds.) Annotation for the Semantic Web. IOS Press, Amsterdam (2003)Google Scholar
  16. 16.
    Manola, F., Miller, E.: RDF primer. Technical report, W3C Recommendation (2004),
  17. 17.
    McGuinness, D.L., van Harmelen, F.: OWL web ontology language overview. Technical report, W3C Recommendation (2004),
  18. 18.
    Jagtap, S., Johnson, A., Aurisicchio, M., Wallace, K.: Pilot empirical study: Interviews with product designers and service engineers. Technical Report 140 CUED/C-EDC/TR140- March 2006, Engineering Design Centre, University of Cambridge (2006)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Sylvia C. Wong
    • 1
  • Richard M. Crowder
    • 1
  • Nigel R. Shadbolt
    • 1
  • Gary B. Wills
    • 1
  1. 1.School of Electronics and Computer ScienceUniversity of SouthamptonUK

Personalised recommendations