Technical and Environmental Challenges of Collaboration Engineering in Distributed Environments

  • Halbana Tarmizi
  • Matt Payne
  • Cherie Noteboom
  • Chi Zhang
  • Lucas Steinhauser
  • Gert-Jan de Vreede
  • Ilze Zigurs
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4154)


Collaboration in distributed settings has become a reality in organizational life, yet we still have much to learn. One important area of study is the integration of Collaboration Engineering in distributed, or virtual, teams. Collaboration Engineering offers promising guidelines for process structure, but its application in distributed arenas is just beginning to be studied. We report on the design and development of a new collaboration environment for the incorporation of Collaboration Engineering principles, as well as the results of an initial study that examined leadership and process structure effects on the development of shared understanding. We discuss both technical and environmental challenges for research on Collaboration Engineering in distributed environments.


Collaboration Engineering Virtual teams Shared understanding Process structure Leadership thinkLets 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Powell, A., Piccoli, G., Ives, B.: Virtual teams: A review of current literature and directions for future research. The DATA BASE for Advances in Information Systems 35(1), 6–36 (2004)Google Scholar
  2. 2.
    Pinsonneault, A., Caya, O.: Virtual teams: What we know, what we don’t know. International Journal of e-Collaboration 1(3), 1–16 (2005)CrossRefGoogle Scholar
  3. 3.
    Khazanchi, D., Zigurs, I.: Patterns for effective management of virtual projects: Theory and evidence. International Journal of e-Collaboration 2(3), 25–48 (2006)CrossRefGoogle Scholar
  4. 4.
    Munkvold, B.E., Zigurs, I.: Integration of e-collaboration technologies: Research opportunities and challenges. International Journal of e-Collaboration 1(2), 1–24 (2005)CrossRefGoogle Scholar
  5. 5.
    de Vreede, G.J., Briggs, R.O.: Collaboration engineering: Designing Repeatable processes for high-value collaborative tasks. In: Proceedings of the 38th Hawaiian International Conference on System Sciences. IEEE Computer Society Press, Los Alamitos (2005)Google Scholar
  6. 6.
    Dillenbourg, P., Baker, M., Blaye, A., O’Malley, C.: The evolution of research on collaborative learning. In: Spada, E., Reiman, P. (eds.) Learning in Humans and Machine: Towards an interdisciplinary learning science, pp. 189–211 (1996)Google Scholar
  7. 7.
    Massey, A.P., Montoya-Weiss, M.M., Hung, Y.-T.: Because time matters: Temporal coordination in global virtual project teams. Journal of Management Information Systems 19(4), 129–155 (2003)Google Scholar
  8. 8.
    Qureshi, S., Zigurs, I.: Paradoxes and prerogatives in global virtual collaboration. Communication of the ACM SPECIAL ISSUE: Global Applications of Collaborative Technology 44(12), 85–88 (2001)Google Scholar
  9. 9.
    Dubé, L., Paré, G.: The multi-faceted nature of virtual teams. In: Pauleen, D.J. (ed.) Virtual Teams: Projects, Protocols, and Processes. Idea Group Publishing, USA (2004)Google Scholar
  10. 10.
    McGrath, J.: Time interaction and performance (TIP): A theory of groups. Small Group Research 22, 147–174 (1991)CrossRefGoogle Scholar
  11. 11.
    Chidambaram, L.: Relational Development in Computer-supported Groups. MIS Quarterly 20(2), 143–165 (1996)CrossRefGoogle Scholar
  12. 12.
    Warkentin, M., Beranek, P.M.: Training to improve virtual team communication. Information Systems Journal 9(4), 271–289 (1999)CrossRefGoogle Scholar
  13. 13.
    Dennis, A.R., Valacich, J.S.: Rethinking Media Richness: Towards a theory of Media Synchronicity. In: Proceedings of the 32nd Hawaii International Conference on System Sciences, pp. 1–10 (1999)Google Scholar
  14. 14.
    Daft, R.L., Lengel, R.H.: Organizational information requirements, media richness and structural design. Management Science 32(5), 554–571 (1986)CrossRefGoogle Scholar
  15. 15.
    Sarker, S., Sahay, S.: Understanding virtual team development: an interpretive study. Journal of the Association for Information Systems 3, 247–285 (2002)Google Scholar
  16. 16.
    de Vreede, G.J., Kolfschoten, G.L., Briggs, R.O.: ThinkLets: A Collaboration engineering pattern language. International Journal of Computer Applications and Technology 25(2/3), 140–154 (2006)CrossRefGoogle Scholar
  17. 17.
    Bell, B.S., Kozlowski, S.W.J.: A typology of virtual teams: Implications for effective leadership. Group & Organization Management 27(1), 14–49 (2002)Google Scholar
  18. 18.
    Avolio, B.J., Kahai, S., Dodge, G.E.: E-leadership: Implications for theory, research, and practice. Leadership Quarterly  11(4), 615–668 (2001)Google Scholar
  19. 19.
    Kahai, S.S., Sosik, J.J., Avolio, B.J.: Effects of participative and directive leadership in electronic groups. Group & Organization Management  29(1), 67–105 (2004)Google Scholar
  20. 20.
    Yoo, Y., Alavi, M.: Emergent leadership in virtual teams: what do emergent leaders do? Information and Organization 14(1), 27–58 (2004)CrossRefGoogle Scholar
  21. 21.
    Beranek, P.M., Broder, J., Reinig, B.A., Romano Jr., N.C., Sump, S.: Management of virtual project teams: Guidelines for team leaders. Communications of the Association for Information Systems 16, 247–259 (2005)Google Scholar
  22. 22.
    Appelman, J.H., van Driel, J.: Crisis-response in the Port of Rotterdam: can we do without a facilitator in distributed settings? In: Proceedings of 38th Hawaii International Conference on System Sciences, pp. 1–9 (2005)Google Scholar
  23. 23.
    Spencer, R., Loga, P., Coiera, E.: Supporting communication in the emergency department. Center for Health Informatics, University of New South Wales, Australia (2002), available online:
  24. 24.
    Santanen, E.L.: Directed Brainstorming and the Cognitive Network Model of Creativity: An Empirical Investigation of Cognitive Factors Related to the Formation of Creative Solutions Using an Electronic Brainstorming Environment, Unpublished doctoral dissertation, University of Arizona, Tucson, AZ (2001)Google Scholar
  25. 25.
    Jarvenpaa, S., Knoll, K., Leidner, D.: Is Anybody Out There? Antecedents of Trust in Global Virtual Teams. Journal of Management Information Systems 14(4), 29–64 (1998)Google Scholar
  26. 26.
    Kayworth, T.R., Leidner, D.E.: Leadership Effectiveness in Global Virtual Teams. Journal of Management Information Systems 18(3), 7–41 (2001-2002)Google Scholar
  27. 27.
    Burns, J.M.: Leadership. Harper & Row, New York (1978)Google Scholar
  28. 28.
    Oliverson, L.R.: Identification of dimensions of leadership and leader behavior and cohesion in encounter groups. Dissertation Abstract International 37, 136–137 (1976)Google Scholar
  29. 29.
    Aberer, K., Punceva, M., Hauswirth, M., Schmidt, R.: Improving data access in P2P systems. Internet Computing 6(1), 58–67 (2002)CrossRefGoogle Scholar
  30. 30.
    Vreede, G.J., de Fruhling, A., Chakrapani, A.: A Repeatable Collaboration Process for Usability Testing. In: Proceedings of the 38th HICSS. IEEE Computer Society Press, Los Alamitos (2005)Google Scholar
  31. 31.
    Hengst, M.d., Dean, D.L., Kolfschoten, G., Chakrapani, A.: Assessing the Quality of Collaborative Processes. In: Proceedings of the 39th Annual Hawaii International Conference on System Sciences (2006)Google Scholar
  32. 32.
    Downs, A.: An Economic Theory of Democracy. HarperCollins, New York (1957)Google Scholar
  33. 33.
    Briggs, R.O., de Vreede, G.-J., Nunamaker, J.F.: Collaboration Engineering with ThinkLets to Pursue Sustained Success with Group Support Systems. Journal of Management Information Systems 19(4), 31–64 (2003)Google Scholar
  34. 34.
    Harder, R.J., Keeter, J.M., Woodcock, B.W., Ferguson, J.W., Wills, F.W.: Insights in Implementing Collaboration Engineering. In: Proceedings of the 38th Annual Hawaii International Conference on System Sciences, pp. 1–10 (2005)Google Scholar
  35. 35.
    Hengst, M.d., van de Kar, E., Appelman, J.: Designing mobile information services: user requirements elicitation with GSS design and application of a repeatable process. In: Proceedings of the 37th Annual Hawaii International Conference on System Sciences, pp. 1–10 (2004)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Halbana Tarmizi
    • 1
  • Matt Payne
    • 1
  • Cherie Noteboom
    • 1
  • Chi Zhang
    • 1
  • Lucas Steinhauser
    • 1
  • Gert-Jan de Vreede
    • 1
  • Ilze Zigurs
    • 1
  1. 1.College of Information Science and TechnologyUniversity of Nebraska at Omaha 

Personalised recommendations