Agent-Based Analysis and Support for Incident Management

  • Mark Hoogendoorn
  • Catholijn M. Jonker
  • Jan Treur
  • Marian Verhaegh
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4149)


This paper presents an agent-based approach for error detection in incident management organizations. The approach consists of several parts. First, a formal approach for the specification and hierarchical verification of both traces and properties. Incomplete traces are enriched by enrichment rules. Furthermore, a classification mechanism is presented for the different properties in incident management that is based on psychological literature. Classification of errors provides insight in the functioning of the agents involved with respect to their roles. This insight enables the provision of dedicated training sessions and allows software support to give appropriate warning messages during incident management.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Boissier, O., Dignum, V., Matson, E., Sichman, J. (eds.): Proc. of the 1st Workshop From Organizations to Organization Oriented Programming in MAS (OOOP) (2005)Google Scholar
  2. 2.
    van Duin, M.J.: Learning from Disasters (in Dutch), PhD. Thesis, Leiden (1992)Google Scholar
  3. 3.
    Fromentin, E., Raynal, M., Garg, V.K., Tomlinson, A.: On the Fly Testing of Regular Patterns in Distributed Computations. Information Processing Letters 54, 267–274 (1995)zbMATHCrossRefGoogle Scholar
  4. 4.
    Giorgini, P., Müller, J.P., Odell, J.J. (eds.): AOSE 2003. LNCS, vol. 2935. Springer, Heidelberg (2004)zbMATHGoogle Scholar
  5. 5.
    Jard, C., Jeron, T., Jourdan, G.V., Rampon, J.X.: A general approach to trace-checking in distributed computing systems. In: Proc. IEEE International Conference on Distributed Computing Systems, Poznan, Poland, pp. 386–404 (June 1994)Google Scholar
  6. 6.
    Jonker, C.M., Treur, J.: Compositional verification of multi-agent systems: a formal analysis of pro-activeness and reactiveness. International. Journal of Cooperative Information Systems 11, 51–92 (2002)CrossRefMathSciNetGoogle Scholar
  7. 7.
    Ministry of the Interior, Investigation Bar Fire New Years Night 2001 (in Dutch). SDU Publishers, The Hague (2001)Google Scholar
  8. 8.
    Municipality of Amsterdam, Disaster Plan (in Dutch) (2003)Google Scholar
  9. 9.
    Reason, J.: Human Error. Cambridge University Press, Cambridge (1990)Google Scholar
  10. 10.
    Rossi, S., Busetta, P.: Towards Monitoring of Group Interactions and Social Roles via Overhearing. In: Klusch, M., Ossowski, S., Kashyap, V., Unland, R. (eds.) CIA 2004. LNCS (LNAI), vol. 3191, pp. 47–61. Springer, Heidelberg (2004)CrossRefGoogle Scholar
  11. 11.
    Storms, P.A.A.: Combined Systems: A System of Systems Architecture. In: Proceedings of ISCRAM 2004, Brussels, pp. 139–144 (May 2004)Google Scholar
  12. 12.
    van Walle, B., Carle, B. (eds.): Proceedings of ISCRAM 2005 (2005)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Mark Hoogendoorn
    • 1
  • Catholijn M. Jonker
    • 2
  • Jan Treur
    • 1
  • Marian Verhaegh
    • 3
  1. 1.Department of Artificial IntelligenceVrije Universiteit AmsterdamAmsterdamThe Netherlands
  2. 2.Nijmegen Institute of Cognition and InformationRadboud University NijmegenNijmegenThe Netherlands
  3. 3.Quartet ConsultGoudaThe Netherlands

Personalised recommendations