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Agent-Based Analysis and Support for Incident Management

  • Mark Hoogendoorn
  • Catholijn M. Jonker
  • Jan Treur
  • Marian Verhaegh
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4149)

Abstract

This paper presents an agent-based approach for error detection in incident management organizations. The approach consists of several parts. First, a formal approach for the specification and hierarchical verification of both traces and properties. Incomplete traces are enriched by enrichment rules. Furthermore, a classification mechanism is presented for the different properties in incident management that is based on psychological literature. Classification of errors provides insight in the functioning of the agents involved with respect to their roles. This insight enables the provision of dedicated training sessions and allows software support to give appropriate warning messages during incident management.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Mark Hoogendoorn
    • 1
  • Catholijn M. Jonker
    • 2
  • Jan Treur
    • 1
  • Marian Verhaegh
    • 3
  1. 1.Department of Artificial IntelligenceVrije Universiteit AmsterdamAmsterdamThe Netherlands
  2. 2.Nijmegen Institute of Cognition and InformationRadboud University NijmegenNijmegenThe Netherlands
  3. 3.Quartet ConsultGoudaThe Netherlands

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