Enabling Outsourced Service Providers to Think Globally While Acting Locally

  • Kevin Wilkinson
  • Harumi Kuno
  • Kannan Govindarajan
  • Kei Yuasa
  • Kevin Smathers
  • Jyotirmaya Nanda
  • Umeshwar Dayal
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3896)

Abstract

Enterprises commonly outsource all or part of their IT to vendors as a way to reduce the cost of IT, to accurately estimate what they spend on IT, and to improve its effectiveness. These contracts vary in complexity from the outsourcing of a world-wide IT function to smaller, country-specific, deals.

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References

  1. 1.
    Kuno, H., Yuasa, K., Govindarajan, K., Smathers, K., Burg, B., Carau, P., Wilkinson, K.: Governing the contract lifecycle: A framework for sequential configuration of loosely-coupled systems. In: Bhalla, S. (ed.) DNIS 2005. LNCS, vol. 3433, pp. 264–279. Springer, Heidelberg (2005)CrossRefGoogle Scholar
  2. 2.
    Katz, R.H.: Toward a unified framework for version modeling in engineering databases. ACM Comput. Surv. 22, 375–409 (1990)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2006

Authors and Affiliations

  • Kevin Wilkinson
    • 1
  • Harumi Kuno
    • 1
  • Kannan Govindarajan
    • 1
  • Kei Yuasa
    • 1
  • Kevin Smathers
    • 1
  • Jyotirmaya Nanda
    • 1
  • Umeshwar Dayal
    • 1
  1. 1.Hewlett-Packard LaboratoriesPalo Alto

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