Business Process Support as a Basis for Computerized Knowledge Management

  • Birger Andersson
  • Ilia Bider
  • Erik Perjons
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3782)

Abstract

One of the major factors behind the less successful implementations of computerized knowledge management systems (KMS) is lack of motivation to use such a system on behalf of the end-users. To create such a motivation, i.e., achieve usability, a computerized KMS should be integrated with a business process support (BPS) system and provide three main functionalities: (1) provide a process context, (2) gather automatically experience-based knowledge, and (3) provide an active generalized knowledge base. Such an integrated KMS/BPS can be built using a state-oriented view on business processes. The paper describes a version of a system built according to this view. The system fully implements the first two functionalities, the third one being under development. The system is currently installed at a pilot site. Research work in progress includes creating a formal language for representing an active generalized knowledge base, and investigating the impact of the introduction of an integrated KMS/BPS on the pilot organization.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2005

Authors and Affiliations

  • Birger Andersson
    • 1
  • Ilia Bider
    • 2
  • Erik Perjons
    • 1
  1. 1.Royal Institute of TechnologyStockholmSweden
  2. 2.IbisSoft ABStockholmSweden

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