The Fuzzy and Dynamic Nature of Trust

  • Elizabeth Chang
  • Patricia Thomson
  • Tharam Dillon
  • Farookh Hussain
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3592)


Trust is one of the most fuzzy, dynamic and complex concepts in both social and business relationships. The difficulty in measuring Trust and predicting Trustworthiness in service-oriented network environments leads to many questions. These include issues such as how to measure the willingness and capability of individuals in the Trust dynamic and how to assign a concrete level of Trust to an individual or Agent. In this paper, we analyze the fuzzy, dynamic and complex nature of Trust.

The dynamic nature of Trust creates the biggest challenge in measuring Trust and predicting Trustworthiness. In order to develop a Trustworthiness Measure and Prediction Method, we first need to understand what we can actually measure in a Trust Relationship.


Dynamic Nature Trust Model Internal Factor Exogenous Factor Trust Relationship 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2005

Authors and Affiliations

  • Elizabeth Chang
    • 1
  • Patricia Thomson
    • 1
  • Tharam Dillon
    • 2
  • Farookh Hussain
    • 1
  1. 1.Centre for Extended Enterprise and Business Intelligence, Curtin Business SchoolCurtin University of TechnologyPerth
  2. 2.Faculty of Information TechnologyUniversity of Technology SydneySydneyAustralia

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