Advertisement

”Tell Me a Story” Issues on the Design of Document Retrieval Systems

  • Daniel Gonçalves
  • Joaquim Jorge
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3425)

Abstract

Despite the growing numbers and diversity of electronic documents, the ways in which they are cataloged and retrieved remain largely unchanged. Storing a document requires classifying it, usually into a hierarchic file system. Such classification schemes aren’t easy to use, causing undue cognitive loads. The shortcomings of current approaches are mostly felt when retrieving documents. Indeed, how a document was classified often provides the main clue to its whereabouts. However, place is seldom what is most readily remembered by users. We argue that the use of narratives, whereby users ’tell the story’ of a document, not only in terms of previous interactions with the computer but also relating to a wider ”real world” context, will allow for a more natural and efficient retrieval of documents. In support of this, we describe a study where 60 stories about documents were collected and analyzed. The most common narrative elements were identified (time, storage and purpose), and we gained insights on the elements themselves, discovering several probable transitions. From those results, we extract important guidelines for the design of narrative-based document retrieval interfaces. Those guidelines were then validated with the help of two low-fidelity prototypes designed from experimental data. This paper presents these guidelines whilst discussing their relevance to design issues.

Keywords

File System Personal Event Information Element Document Retrieval World Event 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Abowd, G.: Software Engineering Issues for Ubiquitous Computing. In: Proceedings of the 21st international conference on Software engineering, pp. 75–84. ACM Press, New York (1999)CrossRefGoogle Scholar
  2. 2.
    Abowd, G., Mynatt, E.: Charting Past, Present, and Future Research in Ubiquitous Computing. ACM Transactions on Computer-Human Interaction 7(1), 29–58 (2000)CrossRefGoogle Scholar
  3. 3.
    Baeza-Yates, R., Jones, T., Rawlins, G.: A New Data Model: Persistent Attribute- Centric Objects, Technical Report, University of Chile (1996)Google Scholar
  4. 4.
    Bälter, O., Sidner, C.: Bifrost inbox organizer: giving users control over the inbox. In: Proceedings of the Second Nordic conference on Human-computer interaction, pp. 111–118. ACM Press, New York (2002)Google Scholar
  5. 5.
    Dourish, P., et al.: Extending Document Management Systems with User-Specific Active Properties. ACM Transactions on Information Systems 18(2), 140–170 (2000)CrossRefGoogle Scholar
  6. 6.
    Freeman, E., Gelernter, D.: Lifestreams: A Storage Model for Personal Data. ACM SIGMOD Record 25(1), 80–86 (1996)CrossRefGoogle Scholar
  7. 7.
    Gifford, D., Jouvelot, P., Sheldon, M., O’Toole, J.: Semantic File Systems. In: 13th ACM Symposium on Principles of Programming Languages (October 1991)Google Scholar
  8. 8.
    Gonçalves, D., Jorge, J.: An Empirical Study of Personal Document Spaces. In: Jorge, J.A., Jardim Nunes, N., Falcão e Cunha, J. (eds.) DSV-IS 2003. LNCS, vol. 2844, pp. 46–60. Springer, Heidelberg (2003)CrossRefGoogle Scholar
  9. 9.
    Gonçalves, D.: Telling Stories About Documents, Technical Report, Instituto Superior Técnico (2003), http://narrative.shorturl.com/files/telling_stories.zip
  10. 10.
    Gonçalves, D.: Telling Stories to Computers. Technical Report, Instituto Superior Técnico (December 2003), http://narrative.shorturl.com/files/telling_stories_to_computers.zip.
  11. 11.
    Huberman, M., Miles, M.: Analyse des données qualitatives. Recueil de nouvelles méthodes. Bruxelles, De Boeck (1991)Google Scholar
  12. 12.
    Malone, T.: How do People Organize their Desks? Implications for the Design of Office Information Systems. ACM Transactions on Office Information Systems 1(1), 99–112 (1983)CrossRefMathSciNetGoogle Scholar
  13. 13.
    Myers, B., Hudson, S., Pausch, R.: Past, present, and future of user interface software tools. ACM Transactions on Computer-Human Interaction 7(1), 453–469 (2000)CrossRefGoogle Scholar
  14. 14.
    Whittaker, S., Sidner, C.: Email overload exploring personal information management of email. In: Conference Proceedings on Human factors in computing systems, pp. 276–283. ACM Press, New York (1996)Google Scholar
  15. 15.
    Yin, R.: Case Study. Design and Methods. Sage Publications, London (1989)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2005

Authors and Affiliations

  • Daniel Gonçalves
    • 1
  • Joaquim Jorge
    • 1
  1. 1.Computer Science DepartmentInstituto Superior TécnicoLisboaPortugal

Personalised recommendations