Methodologies for Automated Telephone Answering

  • Alan W. Biermann
  • R. Bryce Inouye
  • Ashley McKenzie
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3488)

Abstract

We survey some of the approaches to dialogue representation and processing for modern telephone answering systems. We include discussions of their strong and weak points and some of the performance levels obtained by them.

Keywords

Credit Card User Model Dialogue System Variable Initiative Account Code 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2005

Authors and Affiliations

  • Alan W. Biermann
    • 1
  • R. Bryce Inouye
    • 1
  • Ashley McKenzie
    • 1
  1. 1.Department of Computer ScienceDuke UniversityDurhamUSA

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