Advertisement

E-Government — A Roadmap for Progress

  • Roland Traunmüller
  • Maria Wimmer
Part of the IFIP International Federation for Information Processing book series (IFIPAICT, volume 139)

Abstract

E-government can transform and improve the entire scope of administrative action and the political processes. So e-government is both, vision of a future government and the reality we have to live with today. Sketching a roadmap may give us indications where we are heading. To begin with, e-government is not an objective per se; more it has to be seen as means in organizing public governance for better serving citizens and enterprises. This makes service provision essential. Reflecting the viewpoints of individual citizens (or of companies) is an obligation. When looking from outside, portals and forms of service delivery become key success factors. Moving ahead implies having an integrated view, clear strategies and concepts that are both innovative and feasible. Two guiding visions will have strong impacts on developments. First, a holistic approach is necessary to create work-processes and work-situations, as they are highly knowledge-intensive and rely on close forms of interaction between individual persons and IT. Next, knowledge enhanced government is a leading idea and management of legal/administrative domain knowledge becomes a decisive driver in governance. Designing for governmental applications touches several vital issues: transferring concepts and systems from the private to the public sector; making use of standards; safeguarding trust and security; enhancing usability. These lines have to be blended with an adequate management for change.

Key words

E-government roadmap for e-government knowledge enhanced government holistic view 

References

  1. 1.
    Galindo, F., Quirchmayr, G. (eds.). Advances in Electronic Government. Proceedings of the Working Conference of the IFIP WG 8.5, Univ. of Zaragoza, 2000Google Scholar
  2. 2.
    Grönlund, A. (ed.), Electronic Government — Design, Applications and Management, Idea Group Publishing, 2002Google Scholar
  3. 3.
    Leitner, C. (ed.), eGovernment in Europe: The State of Affairs, Report of the European Institute of Public Administration, Maastricht, 2003 (to appear)Google Scholar
  4. 4.
    Reinermann, H., von Lucke, J. Speyerer Definition von electronic Governance. Forschungsinstitut für Öffentliche Verwaltung Speyer, Online Publikation, 2002, http://foev.dhv-speyer.de/ruvii/SP-EGvce.pdf
  5. 5.
    Schedler, K., Proeller, I., New Public Management, Verlag Haupt, Bern, 2000Google Scholar
  6. 6.
    Traunmüller, R. (ed.), Electronic Government. Second International Conference EGOV 2003. Springer, LNCS # 2739, Heidelberg et al, 2003 (to appear)Google Scholar
  7. 7.
    Traunmüller, R., Lenk, K. (eds.), Electronic Government. First International Conference EGOV 2002. Aix-en-Provence. France. September 2002. Springer, Heidelberg 2002Google Scholar
  8. 8.
    von Lucke, J., Reinermann, H., Speyerer Definition von Electronic Government, Forschungsinstitut für öffentliche Verwaltung, Speyer, 2000, http://foev.dhv-speyer.de/ruvii/Sp-EGov.pdf
  9. 9.
    Wimmer, M. (ed.), Knowledge Management in e-Government. Proceedings of the 3rd International Workshop of the IFIP WG 8.5, Schriftenreihe Informatik 7, Trauner Verlag, Linz, 2002Google Scholar
  10. 10.
    Wimmer, M. (ed.), Knowledge Management in Electronic Government. 4th IFIP WG 8.5 International Working Conference Proceedings, Springer LNAI # 2645, Heidelberg et al, 2003Google Scholar
  11. 11.
    Wimmer, M., Tambouris, E. Online One-Stop Government: A working framework and requirements. In Traunmüller (ed.), Information Systems: The e-Business Challenge. Proceedings of the 17th World Computer Congress of IFIP in Montreal, Kluwer Academic Publishers, Boston et al, 2002, pp 117–130Google Scholar
  12. 12.
    Wimmer, M., Traunmüller, R., Lenk, K. Electronic Business Invading the Public Sector: Considerations on Change and Design. In Proceedings of the 34th Hawaii International Conference on System Sciences (HICSS-34), 2001Google Scholar
  13. 13.
    Wimmer, M., von Bredow, B. A Holistic Approach for Providing Security Solutions in e-Government. In Proceedings of the 35th Hawaii International Conference on System Sciences (HICSS-35), Hawaii, 2002Google Scholar

Copyright information

© Kluwer Academic Publishers 2004

Authors and Affiliations

  • Roland Traunmüller
  • Maria Wimmer

There are no affiliations available

Personalised recommendations