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ECSCW 2005 pp 103-122 | Cite as

Working Together Inside an Emailbox

  • Michael J. Muller
  • Daniel M. Gruen

Abstract

In this paper we look at a situation in which email is not simply a channel for collaboration and communication but a site of collaboration itself, involving email inboxes that are jointly accessed by more than one person. We conducted two studies of shared email usage. We learned about a diversity of shared email practices in 14 schools, museums, and support centers through semi-structured interviews and (where feasible) site visits. We also explored in depth one type of shared email usage: executives and assistants sharing an emailbox. We describe the strategies that people use today to meet their collaborative needs by exploiting mailbox structures they currently have. We close with a discussion of email as a site of reinvention ’ i.e., where users’ work practices have given existing technology new meanings.

Keywords

Team Size Student Organization Clerical Worker Chief Information Officer Human Resource Professional 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer 2005

Authors and Affiliations

  • Michael J. Muller
    • 1
  • Daniel M. Gruen
    • 1
  1. 1.Collaborative User ExperienceIBM ResearchCambridgeUSA

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