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Manage IT! pp 179-200 | Cite as

House in order: evaluating and improving

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Abstract

Functional and performance requirements relate to the product to be delivered and the services to be furnished with it. Service level agreements deal with both. These also indicate which process one can go through, in case one has queries about a product or service.

Keywords

Customer Satisfaction Organ Ization Service Level Agreement Mana Gement Product Performance Requirement 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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9. House in order: evaluate and improve

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Copyright information

© Springer 2005

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