Advertisement

e-engineering through e-Business Change Management

  • Colin G. Ash
  • Janice M. Burn
Part of the IFIP International Federation for Information Processing book series (IFIPAICT, volume 74)

Abstract

This paper reports on a longitudinal study of e-business change management in ERP enabled organisations. Twenty organisations agreed to participate in the study and data was collected through ongoing e-dialogue and face to face interviews over a two year period. An analysis of the findings led to the adoption of a model proposing various antecedents to successful e-business change management in ERP environments. Multiple case studies with varying dimensions of e-business scope are described in context of this model and a detailed case study of an organisation with a highly innovative project is used to illustrate the facilitators that lead to e-business project success.

Keywords

Business Process Learning Organisation Multiple Case Study Enterprise Resource Planning Enterprise Resource Planning System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. Ash, C.G. (2000) An e-Commerce Model for Extending ERP Systems onto the Internet: An Australian Perspective, In Proceedings of the International Conference of Enterprise Information Systems, ICEIS’2000, Stafford, UK 4–7 July.Google Scholar
  2. Baark, E, (1999) Engineering Consultancy: An Assessment of IT-enabled International delivery of services, Technology Analysis & Strategic Management, March, Vol 11, No 1 pp 55–74CrossRefGoogle Scholar
  3. Boey, P. Grasso, M. Sabatino, G. Sayeed, I. (1999) Architecting eBusiness Solutions, Vol II No. 7 [http://www.cutter.com/consortium/freestuff/dcar9907.html]
  4. Burn, J. M. and Barnett, M. L. (2000) Emerging Virtual Models for Global e-commerce-world wide retailing in the e-grocery business. Special Millennium Issue of Journal of Global Information Technology Management, Vol 3, No. 1, pp 18–32.CrossRefGoogle Scholar
  5. Carlson, DA (1995) Harnessing the Flow of Knowledge, [http://www.dimensional.com/~dcarlson/papers/KnowFlow.htm]
  6. Drucker, P. F. (1998) Management’s New Paradigms, Forbes, Oct. 5, pp 152–177.Google Scholar
  7. EL Sawy, O. A., Malhotra, A., Gosain, S. and Young, K. M. (1999) IT-Intensive Value Innovation in the Electronic Economy: Insights from Marshall Industries. MIS Quarterly, Vol 23, No 3, pp 305–335.CrossRefGoogle Scholar
  8. Gable, G. G. (1998). Large Packaged Software: a neglected technology? Editorial, Journal of Global Information Management 6(3), pp3–4.Google Scholar
  9. Guha, S. Grover, V. Kettinger, W.J. Eng, J.T.C. (1997) Business Process Change and Organisational Performance: Exploring an Antecedent Model, Journal of Management Information Systems, Vol. 14, No1, pp. 119–154.CrossRefGoogle Scholar
  10. Hesterbrink, C. (1999) e-Business and ERP: Bringing two Paradigms together, PriceWaterhouse Coopers, Sept.Google Scholar
  11. Holland, C. P. and Light, B. (1999). Generic Information Systems Design Strategies. Americas Conference on Information Systems, Milwaukee, August.Google Scholar
  12. Jansen, W., Steenbakkers, W. AND Jagers, H. Electronic Commerce and Virtual Organisations. Special Issue of eJov (Vol. 1, No. 1) pp 54–68.Google Scholar
  13. Kalakota, R. Robinson, M. (1999), e-Business: Roadmap for Success, Addison-Wesley Longman, MA, USAGoogle Scholar
  14. Kumar, R. L. and Crook, C. W. A. (1999) Multi-Disciplinary Framework for the Management of Interorganisational Systems, The Data Base for Advances in Information Systems, Vol. 30(1).Google Scholar
  15. Markus, M. L., Manville, B. and Agres, C. E. (2000). What makes a virtual organisation work? Sloan Management Review, Vol. 42(1), pp 13–26.Google Scholar
  16. Markus, M. L. C., and Tanis, C (2000). Multisite ERP Implementations. Communications of the ACM 43(40, pp 42–46.CrossRefGoogle Scholar
  17. Mintzberg, H. Westley, F. (1992) Cycles of Organisational Change, Strategic Mangement Journal, 13, pp. 39–59CrossRefGoogle Scholar
  18. Pereira, R.E. (1999) Resource View Theory Analysis of SAP as a Source of Competitive Advantage for Firms, The Database for Advances in Information Systems, Winter 1999, Vol. 30, No. 1; 38–46CrossRefGoogle Scholar
  19. SAP (1999) SAP B2B Procurement at Statoil (1999) No 64, p. 18 [http://www.sap.com/sapinfo.net/industries/]Google Scholar
  20. Scheer, A. W. and Habermann, F. (2000) Making ERP a Success. Communications of the ACM 43(4), pp 57–61.CrossRefGoogle Scholar
  21. Ticoll, D., Lowry, A. and Kalakota, R. (1998) Joined at the Bit, in Blueprint to the Digital Economy creating wealth in the era of e-business Don Tapscott, Alex Lowy and David Ticoll, McGraw-HillGoogle Scholar
  22. Venkatraman, N. Henderson, J.C. (1998), Real strategies for Virtual Organising, Sloan Management Review, Fall’ 98, 33–48.Google Scholar
  23. Venkatraman, N, Tanriverdi, H, Stokke, P (1999). It it working? Working from home at Statoil, Norway. Europen Management Journal, 17(5), pp 513–531.CrossRefGoogle Scholar
  24. Wigand, R.T., and Benjamin, R.I. (1995). Electronic Commerce: Effects on electronic markets, Journal of Computer-Mediated Communication [On-line], 1(3), http://www.ascusc.org/jcmc/voll/issue3/wigand.html

Copyright information

© IFIP International Federation for Information Processing 2001

Authors and Affiliations

  • Colin G. Ash
    • 1
  • Janice M. Burn
    • 1
  1. 1.Edith Cowan UniversityUSA

Personalised recommendations