Skip to main content

Fundamentals of Office Ergonomics

  • Chapter
  • First Online:
  • 1688 Accesses

Part of the book series: Design Science and Innovation ((DSI))

Abstract

Office managers, safety, and health personnel recognize the imminent necessity of making workplaces comfortable and safer. The federative science and technology of ergonomics (deriving from the Greek word, ergon, epyov—work, and nomos, voµoς—principle or law) has emerged as an interdisciplinary area of study of the man–machine–environment system. The chapter includes a historical trend of emergence of the discipline, with noticeable opening up towards systems orientation, drawing the role of humans in complex systems, the design of equipment and facilities for human use, and environments for comfort and safety. Since the conventional office environment and traditional office organization are fast replaced by the newer office environment, such as VDT workstations, operator–equipment–environment–customer interaction, Office Ergonomics is shaped as a newer domain, both in abstract and in examples. The chapter identifies multiple stressors in computer and office work, such as task-related (cognitive), work-schedule, environmental, psychosocial, role, career-related, traumatic, and organizational stressors. These stressors lead to a multitude of organizational issues, such as absenteeism, decreased employee performance, errors and accidents, healthcare costs, workplace dissension.

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD   249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  • Alexander, D. C. (1986). The practice and management of industrial ergonomics. Englewood Cliffs, NJ: Prentice Hall.

    Google Scholar 

  • Behan, R. A., & Wendhausen, H. W. (1973). Some NASA contributions to human factors engineering: A survey. NASA SP-5117. NASA Special Publication, 5117.

    Google Scholar 

  • Brewer, S., Van Eerd, D., Amick Iii, B. C., Irvin, E., Daum, K. M., Gerr, F., et al. (2006). Workplace interventions to prevent musculoskeletal and visual symptoms and disorders among computer users: A systematic review. Journal of Occupational Rehabilitation, 16(3), 317.

    Article  Google Scholar 

  • Carayon, P. (2006). Human factors of complex sociotechnical systems. Applied Ergonomics, 37(4), 525–535.

    Article  Google Scholar 

  • Chapanis, A. (1959). Research techniques in human engineering. Baltimore: Johns Hopkins Press.

    Google Scholar 

  • Chapanis, A. (1996). Human factors in systems engineering. Wiley.

    Google Scholar 

  • Chapanis, A.R. (1986). Human-Factors Engineering. In The new Encyclopaedia Britannica (15th ed., Vol. 21, pp. 227–229). Chicago: Encyclopaedia Britannica.

    Google Scholar 

  • Christensen, J. M. (1988). Human factors definitions. Human Factors Society Bulletin, 31, 8–9.

    Google Scholar 

  • Dul, J., Bruder, R., Buckle, P., Carayon, P., Falzon, P., Marras, W. S., et al. (2012). A strategy for human factors/ergonomics: Developing the discipline and profession. Ergonomics, 55(4), 377–395.

    Article  Google Scholar 

  • Edholm, O. G., & Murrell, K. F. H. (1974). The ergonomics research society: A history, 1949–1970. London: Taylor and Francis.

    Google Scholar 

  • Fitts, P. (1963). Human factors engineering: Concepts and theory. The University of Michigan Engineering Summer Conferences, University of Michigan, Ann Arbor, MI.

    Google Scholar 

  • Grandjean, E. (1980). Fitting the task to the man. London: Taylor & Francis Ltd.

    Google Scholar 

  • Haines, H., Wilson, J. R., Vink, P., & Koningsveld, E. (2002). Validating a framework for participatory ergonomics (the PEF). Ergonomics, 45(4), 309–327.

    Article  Google Scholar 

  • Hendrick, H. W. (2002). An overview of Macroergonomics. In H. W. Hendrick, & B. M. Kleiner (Eds.), Macroergonomics: Theory, methods, and applications (pp. 1–23). London: Lawrence Erlbaum.

    Google Scholar 

  • Hertzberg, H. T. E. (1955). Some contributions of applied physical anthropology to human engineering. Annals of the New York Academy of Sciences, 63, 616–629.

    Article  Google Scholar 

  • Hignett, S., & McAtamney, L. (2000). Rapid entire body assessment (REBA). Applied Ergonomics, 31, 201–205.

    Article  Google Scholar 

  • Hollnagel, E. (2001). The future of ergonomics (guest editorial). Theoretical Issues in Ergonomics Science, 41, 219–221.

    Article  Google Scholar 

  • Huchingson, R. D. (1981). New horizons for human factors in design. New York: McGraw-Hill.

    Google Scholar 

  • IEA (2000). The discipline of ergonomics. International Ergonomics Association. www.iea.cc.

  • Internet World Stats. http://www.internetworldstats.com/.

  • Jastrzebowski, W. B. (1857). Rys ergonomji czyli nauki o pracy (An outline of ergonomics, or the science of work). Przyroda i Przemysl, Poznari, Poland.

    Google Scholar 

  • Johnson, C. W. (2006). What are emergent properties and how do they affect the engineering of complex systems? Reliability Engineering and System Safety, 91, 1475–1481.

    Article  Google Scholar 

  • Johnstone, M., & Feeney, J. A. (2015). Individual differences in responses to workplace stress: The contribution of attachment theory. Journal of Applied Social Psychology, 45(7), 412–424.

    Article  Google Scholar 

  • Kennedy, C. A., Amick, B. C., III, Dennerlein, J. T., Brewer, S., Catli, S., Williams, R., et al. (2010). Systematic review of the role of occupational health and safety interventions in the prevention of upper extremity musculoskeletal symptoms, signs, disorders, injuries, claims and lost time. Journal of Occupational Rehabilitation, 20(2), 127–162.

    Article  Google Scholar 

  • Kleiner, B. M. (2006). Macroergonomics: Analysis and design of work systems. Applied Ergonomics, 37, 81–89.

    Article  Google Scholar 

  • Kuorinka, I., Jonsson, B., Kilbom, A., Vinterberg, H., Biering-Sørensen, F., Andersson, G., et al. (1987). Standardised Nordic questionnaires for the analysis of musculoskeletal symptoms. Applied Ergonomics, 18(3), 233–237.

    Article  Google Scholar 

  • Louhevaara, V., & Suurnakki, T. (1992). OWAS: a method for the evaluation of postural load during work. Finish Institute for Occupational Health, Helsinki: Training Publication II.

    Google Scholar 

  • Luzeaux, D., & Ruault, J. R. (2008). Systems of systems. London: John Wiley.

    Google Scholar 

  • McAtamney, L., & Corlett, E. N. (1993). RULA: A survey method for the investigation of work-related upper limb disorders. Applied Ergonomics, 24(2), 91–99.

    Article  Google Scholar 

  • McCormick, E. J., & Sanders, M. S. (1982). Human factors in engineering and design. New York: McGraw-Hill.

    Google Scholar 

  • Meister, D. (1985). Behavioral analysis and measurement methods. New York: Wiley.

    Google Scholar 

  • Meister, D., & Rabideau, G. F. (1965). Human factors evaluation in system development. New York: Wiley.

    Google Scholar 

  • Miller, H. (2001). Musculoskeletal disorders in the U.S. office workforce. http://www.jamarshall.com/images/wp_Musculoskeletal.pdf.

  • Murrell, K. H. F. (1965). Ergonomics—man in his working environment. London: Chapman & Hall.

    Google Scholar 

  • Murrell, K. H. F. (2012). Ergonomics: Man in his working environment. Springer Science & Business Media.

    Google Scholar 

  • Nag, P. K. (1996). Ergonomics and work design (emerging issues in organizational sciences) (p. p396). New Delhi: New Age International Publication, formerly Wiley Eastern.

    Google Scholar 

  • Nag, P. K. (1998). Work systemschecklists. In: ILO encyclopaedia of occupational health and safety (4th Ed.), Chap. 29, Ergonomics (pp. 29.14–29.24). Geneva: ILO.

    Google Scholar 

  • Nag, A., & Nag, P. K. (2004). Do the work stress factors of women telephone operators change with the shift schedules? International Journal of Industrial Ergonomics, 33(5), 449–461.

    Article  Google Scholar 

  • Nag, A., Vyas, H., & Nag, P. K. (2010). Gender differences, work stressors and musculoskeletal disorders in weaving industries. Industrial Health, 48(3), 339–348.

    Article  Google Scholar 

  • Nag, A., Vyas, H., Shah, P., & Nag, P. K. (2012). Risk factors and musculoskeletal disorders among women workers performing fish processing. American Journal of Industrial Medicine, 55(9), 833–843.

    Article  Google Scholar 

  • Nag, P. K., Poddar, E., & Nag, A. (2005). Principal components analysis on aspects of work in telecom services. In A. Thatcher, J. James, & A. Todd (Eds.), Cyber ergonomics—CybErg 2005, pp. 586–594. Johannesburg: IEA Press, ISBN: 09577485-2-3.

    Google Scholar 

  • Nag, P. K., Pal, S., Poddar, E., & Nag A. (2006). Approach to work analysis in the telecom services. In: Diversity in ergonomics, IEA 2006, Maashtricht, The Netherlands.

    Google Scholar 

  • Neumann, W. P., & Dul, J. (2010). Human factors: Spanning the gap between OM and HRM. International Journal of Operations & Production Management, 30(9), 923–950.

    Article  Google Scholar 

  • Nordander, C., Ohlsson, K., Åkesson, I., Arvidsson, I., Balogh, I., Hansson, G. Å., et al. (2009). Risk of musculoskeletal disorders among females and males in repetitive/constrained work. Ergonomics, 52(10), 1226–1239.

    Article  Google Scholar 

  • Park, K. S. (1987). Human reliability: Analysis, prediction, and prevention of human errors. Amsterdam, Netherlands: Elsevier Science Publishers.

    Google Scholar 

  • Rasmussen, J. (1997). Risk management in a dynamic society: A modelling problem. Safety Science, 27(2), 183–213.

    Article  Google Scholar 

  • Rouse, W. B. (2007). Complex engineered, organizational and natural systems. Systems Engineering, 10(3), 260–271.

    Article  Google Scholar 

  • Salvendy, G. (Ed.). (1997). Handbook of human factors. New York: Wiley. ISBN 0471116904.

    Google Scholar 

  • Shaver, E. (2010). Stress and stressors. http://www.thehumanfactorblog.com/tag/workplace-stress/.

  • Sheridan, T. B. (1987). Human-factors engineering. In McGraw-Hill encyclopedia of science and technology (6th ed., Vol. 8, pp. 525–528). New York: McGraw-Hill.

    Google Scholar 

  • Sheridan, T. B., & Ferrell, W. R. (1974). Man-machine systems; Information, control, and decision models of human performance. The MIT Press.

    Google Scholar 

  • Siemieniuch, C. E., & Sinclair, M. A. (2006). Systems integration. Applied Ergonomics, 37(1), 91–110.

    Article  Google Scholar 

  • Singleton W.T. (1974). Man-machine systems. Penguin Education.

    Google Scholar 

  • Singleton, W. T., Easterby, R. S., & Whitfield, D. C. (Eds.). (1967). The human operator in complex systems. London: Taylor & Francis.

    Google Scholar 

  • Sonne, M., Villalta, D. L., & Andrews, D. M. (2012). Development and evaluation of an office ergonomic risk checklist: ROSArapid office strain assessment. Applied Ergonomics, 43(1), 98–108.

    Article  Google Scholar 

  • Stanton, N. A., & Stammers, R. B. (2008). Bartlett and the future of ergonomics. Ergonomics, 51, 1–13.

    Article  Google Scholar 

  • Stasinopoulos, P., Smith, M. H., Hargroves, K. C., & Desha, C. (2009). Whole system design: An integrated approach to sustainable engineering. London: Earthscan.

    Google Scholar 

  • Tichauer, E. R. (1978). The biomechanical basis of ergonomics. New York: Wiley.

    Google Scholar 

  • Waterson, P. (2009). A critical review of the systems approach within patient safety research. Ergonomics, 52(10), 1185–1195.

    Article  Google Scholar 

  • Wilson, J. R., Ryan, B., Schock, A., Ferreira, P., Smith, S., & Pitsopoulos, J. (2009). Understanding safety and production risks in rail engineering planning and protection. Ergonomics, 52(7), 774–790.

    Article  Google Scholar 

  • Wilson, J. R. (2014). Fundamentals of systems ergonomics/human factors. Applied Ergonomics, 45(1), 5–13.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Singapore Pte Ltd.

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Nag, P.K. (2019). Fundamentals of Office Ergonomics. In: Office Buildings. Design Science and Innovation. Springer, Singapore. https://doi.org/10.1007/978-981-13-2577-9_5

Download citation

  • DOI: https://doi.org/10.1007/978-981-13-2577-9_5

  • Published:

  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-13-2576-2

  • Online ISBN: 978-981-13-2577-9

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics