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Federated Hybrid Clouds Service Level Agreements and Legal Issues

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Third International Congress on Information and Communication Technology

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 797))

Abstract

Cloud computing has been adapted by various sectors due to its diversified benefits in terms of applications, services, different cloud delivery models, architectures, ease of use, cost, performance, and customized offerings. Cloud vendors are bound to provide the quality of services (QoS) to cloud tenants as promised in the service level agreement (SLA) mutually agreed between both parties. Despite having SLA contracts a wide range of legal issues surface as majority of new and existing cloud tenants “fail to understand the federated cloud functionality and SLA exclusions”. The newly formed federated cloud models and vendors lack standardization, performance, reliability, and trust. The authors highlight various SLA and legal based issues with the help of a use-case example in the federated hybrid and multi-cloud ecosystem which may lead cloud tenants into vendor lock-in, operational complexity, security and SLA breaches.

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Authors and Affiliations

  1. University of Limerick, Limerick, V94 T9PX, Ireland

    Lubna Luxmi Dhirani & Thomas Newe

  2. Mehran University of Engineering and Technology, Jamshoro, 76062, Pakistan

    Shahzad Nizamani

Authors
  1. Lubna Luxmi Dhirani
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  2. Thomas Newe
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  3. Shahzad Nizamani
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Corresponding author

Correspondence to Lubna Luxmi Dhirani .

Editor information

Editors and Affiliations

  1. School of Science and Technology, Middlesex University, London, UK

    Xin-She Yang

  2. University of Reading, Reading, UK

    Simon Sherratt

  3. Department of Information Technology, Techno India College of Technology, Kolkata, West Bengal, India

    Nilanjan Dey

  4. Sabar Institute of Technology, Sabarkantha, Gujarat, India

    Amit Joshi

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Dhirani, L.L., Newe, T., Nizamani, S. (2019). Federated Hybrid Clouds Service Level Agreements and Legal Issues. In: Yang, XS., Sherratt, S., Dey, N., Joshi, A. (eds) Third International Congress on Information and Communication Technology. Advances in Intelligent Systems and Computing, vol 797. Springer, Singapore. https://doi.org/10.1007/978-981-13-1165-9_44

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  • DOI: https://doi.org/10.1007/978-981-13-1165-9_44

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-13-1164-2

  • Online ISBN: 978-981-13-1165-9

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