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OTM Confederated International Conferences "On the Move to Meaningful Internet Systems"

OTM 2014: On the Move to Meaningful Internet Systems: OTM 2014 Workshops pp 347–357Cite as

Semantic Representation and Computation of Cloud-Based Customer Relationship Management Solutions

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 8842))

Abstract

This paper introduces a RDF vocabulary to semantically represent and compute quantitative indexes with the aim of providing a context-aware system to manage Customer Relationship Management (CRM) quality indicators. This tool is based on CRM Index, tailor made index based on Service Measurement Index to measure cloud CRM solutions. Apart from the tool itself, in the paper the authors introduce categories and attributes defined for the CRM world along with specific metrics.

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Author information

Authors and Affiliations

  1. Faculty of Computer Sciences, Østfold University College, B R A Veien 4, 1783, Halden, Norway

    Ricardo Colomo-Palacios

  2. Computer Science Department, Universidad Carlos III de Madrid, Av. Universidad 30, 28911, Leganés, Madrid, Spain

    José María Álvarez Rodríguez

Authors
  1. Ricardo Colomo-Palacios
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  2. José María Álvarez Rodríguez
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Editor information

Editors and Affiliations

  1. TU Graz, Rechbauerstraße 12, 8010, Graz, Austria

    Robert Meersman

  2. CRAN, University of Lorraine, Campus Sciences, BP 70239, 54506, Vandoevre-les-Nancy, France

    Hervé Panetto

  3. Department of Software Engineering, Atilim Univeristy, Kızılcaşar Mh Mh, 06830, Ankara, Turkey

    Alok Mishra

  4. Facultad de Informática, Universidad de Murcia, Campus de Espinardo, 30100, Murcia, Spain

    Rafael Valencia-García

  5. Dep. of Informatics Engineering, University of Porto, Rua Dr. Roberto Frias, 4200-465, Porto, Portugal

    António Lucas Soares

  6. SIGMA / LIG, Joseph Fourier University, 220 Rue de la Chimie, BP 53, 38041, Grenoble Cedex 9, France

    Ioana Ciuciu

  7. Institute for Research on Population and Social, National Research Council, Policies, Via Palestro 32, 00185, Rome, Italy

    Fernando Ferri

  8. Dep. Business Informatics, Communications Engineering, Johannes Kepler University, Freistaedterstrasse 315, 4040, Linz, Austria

    Georg Weichhart

  9. STINA Business Solutions GmbH, Schottenfeldgasse 63/2, 1070, Wien, Austria

    Thomas Moser

  10. SAP Research, 805 avenue du Dr Donat, 06259, Sophia-Antipolis, Mougins, France

    Michele Bezzi

  11. Department of Computing, Hong Kong Polytechnic University, PQ806, Mong Man Wai Building, Hong Kong,, China

    Henry Chan

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© 2014 Springer-Verlag Berlin Heidelberg

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Colomo-Palacios, R., Rodríguez, J.M.Á. (2014). Semantic Representation and Computation of Cloud-Based Customer Relationship Management Solutions. In: Meersman, R., et al. On the Move to Meaningful Internet Systems: OTM 2014 Workshops. OTM 2014. Lecture Notes in Computer Science, vol 8842. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-45550-0_35

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  • DOI: https://doi.org/10.1007/978-3-662-45550-0_35

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-45549-4

  • Online ISBN: 978-3-662-45550-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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