Abstract
This dissertation has the overall goal to explore how a focal provider can drive productivity in the context of networked service delivery. Part IV supports this goal by enhancing the conceptual understanding in this regard. In Part II it was stressed that advanced conceptual models depict service productivity from a dyadic perspective (Bartsch et al., 2011).
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Daiberl, C. (2020). Exploratory case study: Proposing the concept of networked service productivity. In: Driving Networked Service Productivity . Markt- und Unternehmensentwicklung Markets and Organisations. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-29580-6_4
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DOI: https://doi.org/10.1007/978-3-658-29580-6_4
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