Zusammenfassung
Im Zuge der Digitalisierung wird die Bürgerpartizipation als Chance zur angestrebten Steigerung der Beteiligungsreichweite gesehen, wodurch Kommunen vor immer größeren Herausforderungen und infrastrukturellen Veränderungen stehen (Meier/Portmann 2016). Dabei bietet die Digitalisierung des Alltags und der Wandel hin zu einer Zivilgesellschaft mit einem starken Bedürfnis nach Dialog, Selbstverwirklichung und Kooperation erhebliche, bislang ungenutzte Potenziale, um die Gestaltung der Städte zu nachhaltigen, wandlungsfähigen und lebenswerten Räumen voranzutreiben.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Literaturverzeichnis
Böhmann, T./Leimeister, J.M./Möslein, K. (2014): Service Systems Engineering – A Field for Future Information Systems Research. In: Business & Information Systems Engineering (BISE) 6(2): 73-79. https://doi.org/10.1007/s12599-014-0314-8.
Castelnovo W. (2016): Co-production Makes Cities Smarter: Citizens’ Participation in Smart City Initiatives. In: Fugini/Bracci/Sicilia: Co-production in the Public Sector. SpringerBriefs in Applied Sciences and Technology. Springer: 97-117.
Castelnovo, W. (2016): Co-production Makes Cities Smarter. Citizens’ Participation in Smart City Initiatives. In: Mariagrazia/Enrico/Mariafrancesca: Co-production in the Public Sector. Springer International Publishing: 97-117.
Cosgrave, E./Arbuthnot, K./Tryfonas, T. (2013): Living Labs, Innovation Districts and Information Marketplaces. A Systems Approach for Smart Cities. In: Procedia Computer Science 16: 668-677. https://doi.org/10.1016/j.procs.2013.01.070.
Hammerl, B./Berkhout, R./Oswald, E. (2016): Open Innovation und Living Lab Ansätze in der Praxis der Stadtentwicklung‐Herausforderungen, Dilemmas und Chancen. In: REAL CORP 2016‐SMART ME UP! How to become and how to stay a Smart City, and does this improve quality of life? Proceedings of 21st International Conference on Urban Planning, Regional Development and Information Society. CORP‐Competence Center of Urban and Regional Planning: 491-499.
Hecht, S./Hinz, U./Wollina, M./Wunderlich, W./Ziesing, J. (2014): Zukunftsszenario Verwaltung 2018 “Mein digitales Rathaus”. Berlin: Fraunhofer FOKUS.
Kleinschmidt, S./Peters, C./Leimeister, J. M. (2016): ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review. In: 37th International Conference on Information Systems (ICIS 2016). Dublin, Ireland.
Leimeister, J.M. (2012): Dienstleistungsengineering und -management. Springer Gabler.
Letaifa, S.B. (2015): How to strategize smart cities. Revealing the SMART model. In: Journal of Business Research 68(7): 1414-1419. https://doi.org/10.1016/j.jbusres. 2015.01.024.
Maglio, P./Kwan, S.K./Spohrer, J. (2015): Commentary – Toward a Research Agenda for Human-Centered Service System Innovation. In: Service Science 7(1): 1-10. https://doi.org/10.1287/serv.2015.0091.
Meier, A./Portmann, E. (2016): Smart City. Strategie, Governance und Projekte. Springer.
Peters, C. (2015): Modularization of Services – A Modularization Method for the Field of Telemedicine. Dissertation Thesis. In: Research on IT/Service/Innovation/Collaboration. Kassel University Press. Kassel, Germany.
Peters, C./Blohm, I./Leimeister, J. M. (2015): Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field. In: Journal of Management Information Systems 32(3): 75-104. https://doi.org/10.1080/07421222.2015.1095034.
Peters, C./Blohm, I./Leimeister, J.M. (2015): Anatomy of Successful Business Models for Complex Services. Insights from the Telemedicine Field. In: Journal of Management Information Systems 32(3): 75–104. https://doi.org/10.1080/07421222.2015.1095034.
Peters, C./Korthaus, A./Kohlborn, T. (2018): Smart City Portals for Public Service Delivery: Insights From a Comparative Study. In: Vijayan: Developments and Trends in Intelligent Technologies and Smart Systems. Hershey, PA: Engineering Science Reference. Forthcoming.
Peters, C./Maglio, P./Badinelli, R./Harmon, R.R./Maull, R./Spohrer, J.C./Tuunanen, T./Vargo, S.L./Welser, J.J./Demirkan, H./Griffith, T.L./Moghaddam, Y. (2016): Emerging Digital Frontiers for Service Innovation. In: Communications of the Association for Information Systems 39(2016): 136-149.
Simmert, B./Ebel, P./Bittner, E.A.C./Peters, C. (2017): Systematic and Continuous Business Model Development. Design of a Repeatable Process Using the Collaboration Engineering Approach. In: 13th International Conference on Wirtschaftsinformatik (WI). St. Gallen, Switzerland. http://pubs.wi-kassel.de/wp-content/uploads/2017/02/JML_608.pdf.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature
About this chapter
Cite this chapter
Billert, M.S., Li, M.M., Persch, J.M., Peters, C., Leimeister, J.M. (2018). Dienstleistungssysteme im Smart City Kontext: Herausforderungen, Anwendungsfälle und Lösungskonzepte. In: Arnold, C., Knödler, H. (eds) Die informatisierte Service-Ökonomie. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-21528-6_14
Download citation
DOI: https://doi.org/10.1007/978-3-658-21528-6_14
Published:
Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-658-21527-9
Online ISBN: 978-3-658-21528-6
eBook Packages: Business and Economics (German Language)