Abstract
The introductory chapter starts by scoping the area of business process management and by discussing the stakeholders involved in typical business process management projects. Key concepts are introduced and illustrated by concrete examples. The business process lifecycle is used to classify and relate challenges around business process management. Chapter 1 concludes with an overview of the rest of the textbook.
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© 2012 Springer-Verlag Berlin Heidelberg
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Weske, M. (2012). Introduction. In: Business Process Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28616-2_1
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DOI: https://doi.org/10.1007/978-3-642-28616-2_1
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Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-28615-5
Online ISBN: 978-3-642-28616-2
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