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Approaches to Verbal Persuasion in Intelligent User Interfaces

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Emotion-Oriented Systems

Part of the book series: Cognitive Technologies ((COGTECH))

Abstract

People tend to treat computers as social actors, even if these are usually designed as mere tools. This forces computers to play a social role without having the social skills to be successful (Reeves and Nass, 1996).

†Fiorella de Rosis is deceased.

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Notes

  1. 1.

     For a survey on existing ECAs and empirical research on their impact see Prendinger and Ishizuka (2003) and Dehn and vanMulken (2000). For further details, please see the final chapter in Part IV.

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Authors and Affiliations

  1. Fondazione Bruno Kessler-Irst, Povo, Trento, Italy

    Marco Guerini, Oliviero Stock & Massimo Zancanaro

  2. Northwestern University, Evanston, IL, USA

    Daniel J. O’Keefe

  3. University of Bari, Bari, Italy

    Irene Mazzotta

  4. University of Rome 3, Rome, Italy

    Isabella Poggi

  5. Heriot-Watt University, Edinburgh, UK

    Meiyii Y. Lim & Ruth Aylett

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  1. Marco Guerini
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  5. Irene Mazzotta
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  6. Fiorella de Rosis†
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Correspondence to Marco Guerini .

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  1. , Department of Psychology, Queen's University Belfast, Belfast, BT7 1NN, United Kingdom

    Roddy Cowie

  2. TELECOM ParisTech, CNRS - LTCI, rue Dareau 37, Paris, 75014, France

    Catherine Pelachaud

  3. for Artificial Intelligence (OFAI), Austrian Research Institute, Freyung 6/6, Vienna, 1010, Austria

    Paolo Petta

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Guerini, M. et al. (2011). Approaches to Verbal Persuasion in Intelligent User Interfaces. In: Cowie, R., Pelachaud, C., Petta, P. (eds) Emotion-Oriented Systems. Cognitive Technologies. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15184-2_29

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