Skip to main content
SpringerLink
Log in
SpringerLink
Log in

How Context-Aware Are Extant BPM Methods? - Development of an Assessment Scheme

  • Conference paper
  • First Online:
Business Process Management (BPM 2018)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11080))

Included in the following conference series:

Abstract

Context awareness is vital for business process management (BPM) success. Although many academics have called for context-aware BPM, current BPM research and practice do not seem to sufficiently account for various contexts. To examine whether this statement holds true, we developed an assessment scheme that enables determining to which extent existing BPM methods can be applied in various contexts. We identified 25 exemplary BPM methods based on a structured literature review and rated them according to their applicability to different context dimensions, i.e., goal, process, organization and environment dimension. Our results indicate that most BPM methods are rather context-independent, i.e., they are not geared to specific contexts. Accordingly, the investigated BPM methods follow a one-size-fits-all approach and practitioners have no guidance on how to tailor BPM in their organizations. In particular, there is a lack of BPM methods for explorative purposes as well as for knowledge- and creativity-intense business processes. In the digital age, which is characterized by volatility and high pressure for innovation, these domains are very important. Our research is a first step toward context-aware BPM methods and structured guidance for organizations regarding the systematic selection and configuration of BPM methods.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Anastassiu, M., Santoro, F.M., Recker, J., Rosemann, M.: The quest for organizational flexibility: driving changes in business processes through the identification of relevant context. Bus. Process Manag. J. 22(4), 763–790 (2016)

    Article  Google Scholar 

  2. Antunes, A.S., Rupino da Cunha, P., Barata, J.: MUVE IT: reduce the friction in business processes. Bus. Process Manag. J. 20(4), 571–597 (2014)

    Article  Google Scholar 

  3. Association for Information Systems: Senior Scholars’ Basket of Journals. https://aisnet.org/?SeniorScholarBasket. Accessed 30 May 2018

  4. Benner, M.J., Tushman, M.L.: Exploitation, exploration, and process management: the productivity dilemma revisited. Acad. Manag. Rev. 28(2), 238–256 (2003)

    Article  Google Scholar 

  5. Bergener, P., Delfmann, P., Weiss, B., Winkelmann, A.: Detecting potential weaknesses in business processes: an exploration of semantic pattern matching in process models. Bus. Process Manag. J. 21(1), 25–54 (2015)

    Article  Google Scholar 

  6. Bisogno, S., Calabrese, A., Gastaldi, M., Ghiron, N.L.: Combining modelling and simulation approaches: how to measure performance of business processes. Bus. Process Manag. J. 22(1), 56–74 (2016)

    Article  Google Scholar 

  7. Bolsinger, M., Elsäßer, A., Helm, C., Röglinger, M.: Process improvement through economically driven routing of instances. Bus. Process Manag. J. 21(2), 353–378 (2015)

    Article  Google Scholar 

  8. Breuker, D., Matzner, M., Delfmann, P., Becker, J.: Comprehensible predictive models for business processes. MISQ 40(4), 1009–1034 (2016)

    Article  Google Scholar 

  9. Business Process Management Journal. http://www.emeraldgrouppublishing.com/products/journals/journals.htm?id=bpmj. Accessed 30 May 2018

  10. Cohen, J.: A coefficient of agreement for nominal scales. Educ. Psychol. Measur. 20(1), 37–46 (1960)

    Article  Google Scholar 

  11. de Boer, F.G., Müller, C.J., Schwengber ten Caten, C.: Assessment model for organizational business process maturity with a focus on BPM governance practices. Bus. Process Manag. J. 21(4), 908–927 (2015)

    Article  Google Scholar 

  12. de Bruin, T., Rosemann, M.: Towards a business process management maturity model. In: Bartmann, D., Rajola, F., Kallinikos, J., Avision, D., Winter, R., Ein Dor, T., et al. (eds.) ECIS 2005 Proceedings of the 13th European Conference on Information Systems, Regensburg, Germany (2005)

    Google Scholar 

  13. Denner, M.-S., Püschel, L., Röglinger, M.: How to exploit the digitalization potential of business processes. Bus. Inf. Syst. Eng. 60(4), 1–19 (2017)

    Google Scholar 

  14. do Prado Leite, J.C.S., Santoro, F.M., Cappelli, C., Batista, T.V., Santos, F.J.N.: Ownership relevance in aspect-oriented business process models. Bus. Process Manag. J. 22(3), 566–593 (2016)

    Article  Google Scholar 

  15. Fengel, J.: Semantic technologies for aligning heterogeneous business process models. Bus. Process Manag. J. 20(4), 549–570 (2014)

    Article  Google Scholar 

  16. Field, A.: Discovering Statistics Using SPSS, 3rd edn. Sage Publications Ltd., London (2009)

    MATH  Google Scholar 

  17. Fiorentino, R.: Operations strategy: a firm boundary-based perspective. Bus. Process Manag. J. 22(6), 1022–1043 (2016)

    Article  Google Scholar 

  18. Hakim, A., Gheitasi, M., Soltani, F.: Fuzzy model on selecting processes in business process reengineering. Bus. Process Manag. J. 22(6), 1118–1138 (2016)

    Article  Google Scholar 

  19. Harmon, P., Wolf, C.: The State of Business Process Management 2014: A BPTrends Report. BPTrends (2014)

    Google Scholar 

  20. Harmon, P., Wolf, C.: The State of Business Process Management 2018: A BPTrends Report. BPTrends (2018)

    Google Scholar 

  21. Hosseini, S., Kees, A., Manderscheid, J., Röglinger, M., Rosemann, M.: What does it take to implement open innovation? Towards an integrated capability framework. Bus. Process Manag. J. 23(1), 87–107 (2017)

    Article  Google Scholar 

  22. Inês Dallavalle de Pádua, S., Mascarenhas Hornos da Costa, J., Segatto, M., Aparecido de Souza Júnior, M., José Chiappetta Jabbour, C.: BPM for change management: two process diagnosis techniques. Bus. Process Manag. J. 20(2), 247–271 (2014)

    Google Scholar 

  23. Jacoby, J., Matell, M.S.: Three-point likert scales are good enough. J. Mark. Res. 8(4), 495–500 (1971)

    Article  Google Scholar 

  24. Johannsen, F., Leist, S., Tausch, R.: Wand and Weber’s good decomposition conditions for BPMN: an interpretation and differences to event-driven process chains. Bus. Process Manag. J. 20(5), 693–729 (2014)

    Article  Google Scholar 

  25. Kerpedzhiev, G., König, U., Röglinger, M., Rosemann, M.: BPM in the Digital Age: BPM Capability Framework. http://digital-bpm.com/bpm-capability-framework/. Accessed 30 May 2018

  26. Kerpedzhiev, G., König, U., Röglinger, M., Rosemann, M.: Business Process Management in the Digital Age. http://digital-bpm.com/. Accessed 30 May 2018

  27. Khlif, W., Ben-Abdallah, H., Ayed, N.E.B.: A methodology for the semantic and structural restructuring of BPMN models. Bus. Process Manag. J. 23(1), 16–46 (2017)

    Article  Google Scholar 

  28. Khosravi, A.: Business process rearrangement and renaming: a new approach to process orientation and improvement. Bus. Process Manag. J. 22(1), 116–139 (2016)

    Article  Google Scholar 

  29. Kohlborn, T., Mueller, O., Poeppelbuss, J., Roeglinger, M.: Interview with michael rosemann on ambidextrous business process management. Bus. Process Manag. J. 20(4), 634–638 (2014)

    Article  Google Scholar 

  30. Lamberti, E., Michelino, F., Cammarano, A., Caputo, M.: Open innovation scorecard: a managerial tool. Bus. Process Manag. J. 23(6), 1216–1244 (2017)

    Article  Google Scholar 

  31. Landis, J.R., Koch, G.G.: The measurement of observer agreement for categorical data. Biometrics 33(1), 159–174 (1977)

    Article  MATH  Google Scholar 

  32. Lavikka, R., Smeds, R., Jaatinen, M.: A process for building inter-organizational contextual ambidexterity. Bus. Process Manag. J. 21(5), 1140–1161 (2015)

    Article  Google Scholar 

  33. Likert, R.: A technique for the measurement of attitudes. Arch. Psychol. 22(140), 1–55 (1932)

    Google Scholar 

  34. Lindman, M., Pennanen, K., Rothenstein, J., Scozzi, B., Vincze, Z.: The value space: how firms facilitate value creation. Bus. Process Manag. J. 22(4), 736–762 (2016)

    Article  Google Scholar 

  35. Moore, G.C., Benbasat, I.: Development of an instrument to measure the perceptions of adopting an information technology innovation. Inf. Syst. Res. 2(3), 192–222 (1991)

    Article  Google Scholar 

  36. Morton, N.A., Hu, Q.: Implications of the fit between organizational structure and ERP: a structural contingency theory perspective. Int. J. Inf. Manag. 28(5), 391–402 (2008)

    Article  Google Scholar 

  37. Nahm, A.Y., Rao, S.S., Solis-Galvan, L.E., Ragu-Nathan, T.S.: The Q-sort method: assessing reliability and construct validity of questionnaire items at a pre-testing stage. J. Modern Appl. Stat. Methods 1(1), 114–125 (2002)

    Article  Google Scholar 

  38. Pereira Librelato, T., Pacheco Lacerda, D., Rodrigues, L.H., Veit, D.R.: A process improvement approach based on the value stream mapping and the theory of constraints thinking process. Bus. Process Manag. J. 20(6), 922–949 (2014)

    Article  Google Scholar 

  39. Polpinij, J., Ghose, A., Dam, H.K.: Mining business rules from business process model repositories. Bus. Process Manag. J. 21(4), 820–836 (2015)

    Article  Google Scholar 

  40. Rangiha, M.E., Comuzzi, M., Karakostas, B.: A framework to capture and reuse process knowledge in business process design and execution using social tagging. Bus. Process Manag. J. 22(4), 835–859 (2016)

    Article  Google Scholar 

  41. Rocha, R.D.S., Fantinato, M., Thom, L.H., Eler, M.M.: Dynamic product line for business process management. Bus. Process Manag. J. 21(6), 1224–1256 (2015)

    Article  Google Scholar 

  42. Roeser, T., Kern, E.-M.: Surveys in business process management – a literature review. Bus. Process Manag. J. 21(3), 692–718 (2015)

    Article  Google Scholar 

  43. Rogers, P.R., Miller, A., Judge, W.Q.: Using information-processing theory to understand planning/performance relationships in the context of strategy. Strateg. Manag. J. 20(6), 567–577 (1999)

    Article  Google Scholar 

  44. Rosemann, M.: Proposals for future BPM research directions. In: Ouyang, C., Jung, J.-Y. (eds.) AP-BPM 2014. LNBIP, vol. 181, pp. 1–15. Springer, Cham (2014). https://doi.org/10.1007/978-3-319-08222-6_1

    Chapter  Google Scholar 

  45. Rosemann, M., Recker, J., Flender, C.: Contextualisation of business processes. Int. J. Bus. Process Integr. Manag. 3(1), 47–60 (2008)

    Article  Google Scholar 

  46. Schmiedel, T., vom Brocke, J., Recker, J.: Which cultural values matter to business process management? Bus. Process Manag. J. 19(2), 292–317 (2013)

    Article  Google Scholar 

  47. Trkman, P., Mertens, W., Viaene, S., Gemmel, P.: From business process management to customer process management. Bus. Process Manag. J. 21(2), 250–266 (2015)

    Article  Google Scholar 

  48. van der Aalst, W.M.P.: Business process management: a comprehensive survey. ISRN Softw. Eng. 1–37 (2013)

    Google Scholar 

  49. vom Brocke, J., Mendling, J.: Frameworks for business process management: a taxonomy for business process management cases. In: vom Brocke, J., Mendling, J. (eds.) Business Process Management Cases. MP, pp. 1–17. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-58307-5_1

    Chapter  Google Scholar 

  50. vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., Viaene, S.: Ten principles of good business process management. Bus. Process Manag. J. 20(4), 530–548 (2014)

    Article  Google Scholar 

  51. vom Brocke, J., Simons, A., Niehaves, B., Riemer, Kai, Plattfaut, R., Cleven, A.: Reconstructing the giant: on the importance of rigour in documenting the literature search process. In: 17th ECIS, Verona, Italy, pp. 2206–2217 (2009)

    Google Scholar 

  52. vom Brocke, J., Zelt, S., Schmiedel, T.: On the role of context in business process management. Int. J. Inf. Manag. 36(3), 486–495 (2016)

    Article  Google Scholar 

  53. Webster, J., Watson, R.T.: Analyzing the past to prepare for the future: writing a literature review. MIS Q. 26(2), xiii–xxiii (2002)

    Google Scholar 

  54. Zhu, X., Recker, J., Zhu, G., Maria Santoro, F.: Exploring location-dependency in process modeling. Bus. Process Manag. J. 20(6), 794–815 (2014)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. FIM Research Center, University of Bayreuth, 95444, Bayreuth, Germany

    Marie-Sophie Denner, Maximilian Röglinger & Katharina Stelzl

  2. University of Liechtenstein, 9490, Vaduz, Liechtenstein

    Theresa Schmiedel & Charlotte Wehking

Authors
  1. Marie-Sophie Denner
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Maximilian Röglinger
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Theresa Schmiedel
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Katharina Stelzl
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Charlotte Wehking
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Katharina Stelzl .

Editor information

Editors and Affiliations

  1. Hasso-Plattner-Institute, University of Potsdam, Potsdam, Germany

    Mathias Weske

  2. Free University of Bozen Bolzano, Bolzano, Italy

    Marco Montali

  3. Data61, CSIRO, Eveleigh, NSW, Australia

    Ingo Weber

  4. University of Liechtenstein, Vaduz, Liechtenstein

    Jan vom Brocke

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Denner, MS., Röglinger, M., Schmiedel, T., Stelzl, K., Wehking, C. (2018). How Context-Aware Are Extant BPM Methods? - Development of an Assessment Scheme. In: Weske, M., Montali, M., Weber, I., vom Brocke, J. (eds) Business Process Management. BPM 2018. Lecture Notes in Computer Science(), vol 11080. Springer, Cham. https://doi.org/10.1007/978-3-319-98648-7_28

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-98648-7_28

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-98647-0

  • Online ISBN: 978-3-319-98648-7

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation