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Data Science and Digital Business pp 41–56Cite as

Data Science and Conversational Interfaces: A New Revolution in Digital Business

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Abstract

Recent advances in Artificial Intelligence, Semantic Web and intelligent interaction devices have made conversational interfaces increasingly popular. These advances in technologies including automatic speech recognition and synthesis, natural language understanding and generation, and dialog management are result of decades of work in these areas to make possible a more natural and intuitive communication with machines. In this chapter, we describe the tremendous potential of Data Science to improve the performance of conversational interfaces and increase the number of users of these interfaces. Following this cycle, the more people use these systems, more data is generated to learn their models and improve their performance, thus increasing the number of users and extending the possibilities for new applications in Digital Business.

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Notes

  1. 1.

    Business Insider: 80% of businesses want chatbots by 2020. http://www.businessinsider.com/80-of-businesses-want-chatbots-by-2020-2016-12 Last accessed: 01/12/2017.).

  2. 2.

    https://dev.botframework.com/.

  3. 3.

    https://www.luis.ai/.

  4. 4.

    https://www.ibm.com/watson/.

  5. 5.

    https://developer.amazon.com/alexa.

  6. 6.

    https://developers.google.com/actions/.

  7. 7.

    https://developers.facebook.com/products/messenger/.

  8. 8.

    https://api.ai/.

  9. 9.

    https://wit.ai/.

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Author information

Authors and Affiliations

  1. Computer Science Department, Universidad Carlos III de Madrid, Leganés, Avda. de la Universidad, 30, 28911, Leganés, Spain

    David Griol

  2. Department of Languages and Computer Systems, University of Granada, CITIC-UGR, C/Pdta. Daniel Saucedo Aranda s/n, 18071, Granada, Spain

    Zoraida Callejas

Authors
  1. David Griol
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  2. Zoraida Callejas
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Correspondence to David Griol .

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Editors and Affiliations

  1. ETSI Industriales de Ciudad Real, University of Castilla-La Mancha, Ciudad Real, Spain

    Fausto Pedro García Márquez

  2. LeBow College of Business, Drexel University, Philadelphia, PA, USA

    Benjamin Lev

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Griol, D., Callejas, Z. (2019). Data Science and Conversational Interfaces: A New Revolution in Digital Business. In: García Márquez, F., Lev, B. (eds) Data Science and Digital Business. Springer, Cham. https://doi.org/10.1007/978-3-319-95651-0_3

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