Abstract
The intention of the standards, guidelines and legislation discussed here, along with other initiatives mentioned, is to ensure accessibility for all is built into self-service technologies from the outset. This paper presents developments in relevant standards, guidelines and legislation since 2013. In reporting on this work, the intention to give an idea of its scope, but also to place these standards, guidelines and legislation within a critical framing that reviews both the material and its impact on efforts to make SSTs accessible to all users.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Markets and Markets. https://www.marketsandmarkets.com/PressReleases/interactive-kiosks.asp. Accessed 13 Mar 2018
ANEC. https://www.anec.eu/about-anec/who-we-are. Accessed 13 Mar 2018
Miesenberger, K., Velleman, E., Crombie, D., Petrie, H., Darzentas, J.S., Velasco, Carlos A.: The eAccess + Network: enhancing the take-up of eaccessibility in Europe. In: Miesenberger, K., Karshmer, A., Penaz, P., Zagler, W. (eds.) ICCHP 2012. LNCS, vol. 7382, pp. 325–328. Springer, Heidelberg (2012). https://doi.org/10.1007/978-3-642-31522-0_49
European Accessibility Act. http://ec.europa.eu/social/main.jsp?catId=1202. Accessed 13 Mar 2018
M473 Deliverable 2.1 parts 1 & 2. https://www.cencenelec.eu/standards/Sectors/Accessibility/DesignForAll/Pages/default.aspx. Accessed 13 Mar 2018
Priestly, M.: National accessibility requirements and standards for products and services in the European single market: overview and examples. Academic Network of European Disability experts (ANED) – VT/2007/005 (2013)
ATMIA. https://www.atmia.com/news/atmia-publishes-new-atm-accessibility-guide/5005/. Accessed 13 Mar 2018
ADA Standards for Accessible Design https://www.ada.gov/regs2010/2010ADAStandards/2010ADAstandards.htm#c7. Accessed 13 Mar 2018
https://www.section508.gov/. Accessed 13 Mar 2018
EN301549 (V1.1.2 (2015-04)) Accessibility requirements suitable for public procurement of ICT products and services in Europe. http://www.etsi.org/deliver/etsi_en/301500_301599/301549/01.01.02_60/en_301549v010102p.pdf. Accessed 13 Mar 2018
CAN/CSA-B651.2-07 (R2017) - Accessible Design for Self-Service Interactive Devices. http://shop.csa.ca/en/canada/accessibility/cancsa-b6512-07-r2012/invt/27026262007. Accessed 13 Mar 2018
CAN/CSA-B651.1-09 (R2015) - Accessible design for automated banking machines. http://shop.csa.ca/en/canada/accessibility/b6511-09-r2015/invt/27013202009. Accessed 13 Mar 2018
United States Access Board (2017). https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/overview-of-the-final-rule. Accessed 13 Mar 2018
Goggin, G., Hollier, S., Hawkins, W.: Internet accessibility and disability policy: lessons for digital inclusion and equality from Australia. Internet Policy Rev. 6(1) (2017)
Funka: Video captions are translated into ten languages. https://www.funka.com/en/our-assignments/standardisation/arkiv. Accessed 13 Mar 2018
Mandate 376 Accessible ICT Procurement Toolkit (2014). http://mandate376.standards.eu/. Accessed 13 Mar 2018
ACCENTURE ATMIA ATM Benchmarking Study and Industry Report (2016). https://www.accenture.com/_acnmedia/PDF-10/Accenture-Banking-ATM-Benchmarking-2016.pdf. Accessed 13 Mar 2018
United States Department of Transportation Automated Kiosks Accessibility final rule www.regulations.gov, docket DOT-OST-2011-0177. Accessed 13 Mar 2018
Canadian Transportation Agency Automated Kiosks Accessibility final rule. https://www.otc-cta.gc.ca/eng/removing-communication-barriers. Accessed 13 Mar 2018
Canadian Transportation Agency Implementation Guide (2014). https://otc-cta.gc.ca/eng/publication/implementation-guide-regarding-automated-self-service-kiosks. Accessed 13 Mar 2018
Feingold, L.: Accessibility lawsuit filed against Jetblue Airways. http://www.lflegal.com/2010/10/jet-blue/. Accessed 13 Mar 2018
Disability Rights Advocates. http://dralegal.org/press/eatsa-agrees-make-cutting-edge-technology-accessible-blind-customers/. Accessed 13 Mar 2018
Kiosk Industry Whitepaper Ada Kiosk, POS Terminal & Walmart (2017). https://kioskindustry.org/whitepaper-ada-pos-terminal-walmart/. Accessed 13 Mar 2018
Stohr, G.: Supreme Court rejects blind man’s bid for vending machine access. Bloomberg Business Week, 2 Oct 2017. https://www.bloomberg.com/news/articles/2017-10-02/supreme-court-rejects-blind-man-s-bid-for-vending-machine-access. Accessed 13 Mar 2018
Acknowledgements
The research carried out in this paper by Jenny Darzentas has been partly funded by the European Union under the Marie Skłodowska-Curie Action Experienced Researcher Fellowship Programme, as part of the Education and Engagement for inclusive Design and Development of Digital Systems and Services Project (E2D3S2, Grant No. 706396). The content reflects the authors’ views and is not the views of the European Commission.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG, part of Springer Nature
About this paper
Cite this paper
Darzentas, J., Petrie, H. (2018). Standards, Guidelines and Legislation Related to Self-service Technologies: Developments Since 2013. In: Miesenberger, K., Kouroupetroglou, G. (eds) Computers Helping People with Special Needs. ICCHP 2018. Lecture Notes in Computer Science(), vol 10896. Springer, Cham. https://doi.org/10.1007/978-3-319-94277-3_47
Download citation
DOI: https://doi.org/10.1007/978-3-319-94277-3_47
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-94276-6
Online ISBN: 978-3-319-94277-3
eBook Packages: Computer ScienceComputer Science (R0)