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International Conference on Information and Communication Technologies for Ageing Well and e-Health

ICT4AWE 2017: Information and Communication Technologies for Ageing Well and e-Health pp 191–208Cite as

Delivering Information of General Interest Through Interactive Television: A Taxonomy of Assistance Services for the Portuguese Elderly

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 869))

Abstract

In the context of an ageing population, providing relevant information to support seniors’ daily activities plays an important role to promote these citizens’ quality of life. This study is part of the +TV4E project, which aims to develop an Interactive Television (iTV) platform to transmit personalized information regarding Services of General Interest (SGI) to senior citizens. In order to better assess seniors’ preferences and expectations this study aims to propose the Assistance Services of General Interest for Elderly (ASGIE) concept and taxonomy. To achieve this, we set out to collect contributions from specialists in welfare promotion and public policies development for the Portuguese elderly to elicit detailed perceptions on the information needs of these population segment. The validity and relevance of contributions gathered along with these specialists were subsequently confirmed in a survey with 23 seniors recruited in the context of the +TV4E project. The ASGIE taxonomy is composed by 7 domains of information: Healthcare and Welfare services, Social services, Financial services, Culture services, Security services, Transport services and Local authority services. Findings from this study are relevant for authorities in charge of designing, implementing and monitoring public policies for seniors, as they present valuable indicators of information needs of these citizens.

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Notes

  1. 1.

    The interviewee has her names hidden for ethic privacy reasons.

  2. 2.

    Portuguese individual income tax.

  3. 3.

    Portuguese corporate income tax.

  4. 4.

    Portuguese municipal property tax.

  5. 5.

    Portuguese motor vehicle property tax.

  6. 6.

    Social Tariffs are measures launched by the Portuguese Government in order to guarantee access to the essential services taking into account socioeconomic inequalities.

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Acknowledgements

The research team would like to thank the funding from Project 3599 – Promover a Produção Científica e Desenvolvimento Tecnológico e a Constituição de Redes Temáticas (3599-PPCDT) and European Commission Funding FEDER (through FCT: Fundação para a Ciência e Tecnologia I.P. under grant agreement no. PTDC/IVC-COM/3206/2014) and to the Brazilian National Council for Scientific and Technological Development (CNPq) for providing a research productivity scholarship process 204935/2014-8. The research team would like also to thank to the Senior University of Curia and to the Senior University of Cacia and to all the survey participants.

Author information

Authors and Affiliations

  1. CIC.DIGITAL/Digimedia, Department of Communication and Arts, University of Aveiro, Aveiro, Portugal

    Telmo Silva, David Campelo, Hilma Caravau & Jorge Ferraz de Abreu

Authors
  1. Telmo Silva
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  2. David Campelo
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  3. Hilma Caravau
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  4. Jorge Ferraz de Abreu
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Corresponding author

Correspondence to Telmo Silva .

Editor information

Editors and Affiliations

  1. Hochschule Ostwestfalen-Lippe, Lemgo, Germany

    Carsten Röcker

  2. Imperial College London, London, UK

    John O’Donoghue

  3. RWTH Aachen University, Aachen, Germany

    Martina Ziefle

  4. Wroclaw University of Economics, Wroclaw, Poland

    Leszek Maciaszek

  5. University College Cork, Cork, Ireland

    William Molloy

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Silva, T., Campelo, D., Caravau, H., de Abreu, J.F. (2018). Delivering Information of General Interest Through Interactive Television: A Taxonomy of Assistance Services for the Portuguese Elderly. In: Röcker, C., O’Donoghue, J., Ziefle, M., Maciaszek, L., Molloy, W. (eds) Information and Communication Technologies for Ageing Well and e-Health. ICT4AWE 2017. Communications in Computer and Information Science, vol 869. Springer, Cham. https://doi.org/10.1007/978-3-319-93644-4_10

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  • DOI: https://doi.org/10.1007/978-3-319-93644-4_10

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-93643-7

  • Online ISBN: 978-3-319-93644-4

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