Abstract
In mobile devices for travellers and tourists, haptic stimulation is mainly employed to provide directions and alerts; but it could also be employed to influence the user’s affective experience. Here we consider providing relaxing stimulation via a symbiotic vibrotactile vest and compare implicit triggers that are or not contextually consistent. We meet participants in the city center and walk them to a Point of Interest. During the walk, the vibrotactile vest provides them with relaxing stimulation either during waits (consistent condition) or while they walk (inconsistent condition). Participants, who are unaware of the trigger rationale, found the contextually consistent stimulation more pleasant, tended to consider it more transparent and useful. The results suggest that contextualized implicit triggers not only improve the user experience, but could also represent an intuitive strategy to increase the transparency of symbiotic systems.
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The present work was partially funded by European Union Seventh Framework Program (FP7/2007–2013) under grant agreement No. 601139 (CultAR).
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Appendix. Post-session Questionnaire
Appendix. Post-session Questionnaire
1 | Overall, the vibrations I perceived during the tour were pleasant. (P) |
2 | The vibrations I perceived during the tour were similar to a massage. (P) |
3 | I believe that the vibrations relaxed me. (P) |
4 | The noise of the vibrations annoyed me. (P) |
5 | I believe that the vibrations were too long. (P) |
6 | Overall, the vibrations seemed suitable to me. (S) |
7 | I believe that the vibrations fitted the situation I was experiencing. (S) |
8 | I believe that the vibrations were given at the right moment of the tour. (S) |
9 | I believe that the vibrations were too intimate. (S) |
10 | Overall, the vibrations were fun. (F) |
11 | The vibrations increased the value of the visit. (U) |
12 | The vibrations tickled me. (F) |
13 | In the end I got tired of the vibrations. (F) |
14 | I believe that the device can improve the tourist experiences. (U) |
15 | I believe that relaxing during a tourist visit is useful. (U) |
16 | I believe it convenient that the device can automatically choose when to trigger the vibrations. (U) |
I felt that the system… | |
17 | … was taking into account my previous actions on it. (R) |
18 | … responded like it knew what I wanted. (R) |
19 | … was responding to more than my explicit requests. (R) |
20 | … responded meaningfully. (R) |
21 | … anticipated what I was going to do next. (R) |
22 | … was an extension of my body. (T) |
23 | … was an extension of my brain. (T) |
24 | … was sensitive to my feelings. (E) |
25 | … helped me to refine my goals and objectives. (E) |
26 | … and I understood each other. (E) |
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Gamberini, L. et al. (2018). Contextual Consistency as an Improvement to User Experience and System Transparency: The Case of a Vibrotactile Relaxation Device with Implicit Triggers. In: Ham, J., Spagnolli, A., Blankertz, B., Gamberini, L., Jacucci, G. (eds) Symbiotic Interaction. Symbiotic 2017. Lecture Notes in Computer Science(), vol 10727. Springer, Cham. https://doi.org/10.1007/978-3-319-91593-7_5
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