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Can an Enterprise System Persuade? The Role of Perceived Effectiveness and Social Influence

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Persuasive Technology (PERSUASIVE 2018)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 10809))

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Abstract

This study provides an interpretation to empirically explain and predict use continuance intention of students towards an enterprise resource planning (ERP) system. A research model based on the information system continuance, the social identity theory, and the unified theory of acceptance and use of technology was adopted and analyzed using partial least squares structural equation modeling. The analysis uncovered important roles that perceived effectiveness and social influence play in explaining the intention of students to continue using the ERP. Further, the model demonstrated how primary task support contributes to perceived effort, which helps in explaining perceived effectiveness of the system. Computer-human dialogue support significantly contributes to perceived credibility, primary task support and perceived social influence. Social identification of the students significantly predicts perceived social influence. Research related to continuous usage of an ERP system is viable, as it enables designers and developers building more persuasive enterprise and socially influencing systems.

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Author information

Authors and Affiliations

  1. Radford University, East-Legon, Ghana

    Jonathan Dabi

  2. University of Ghana, Accra, Ghana

    Isaac Wiafe & Jamal-Deen Abdulai

  3. Paris ESLSCA Business School, Paris, France

    Agnis Stibe

Authors
  1. Jonathan Dabi
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  2. Isaac Wiafe
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  3. Agnis Stibe
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  4. Jamal-Deen Abdulai
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Corresponding authors

Correspondence to Isaac Wiafe , Agnis Stibe or Jamal-Deen Abdulai .

Editor information

Editors and Affiliations

  1. Eindhoven University of Technology, Eindhoven, The Netherlands

    Jaap Ham

  2. Cyprus University of Technology, Limassol, Cyprus

    Evangelos Karapanos

  3. University of Waterloo, Waterloo, Ontario, Canada

    Plinio P. Morita

  4. University of Waterloo, Waterloo, Ontario, Canada

    Catherine M. Burns

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Dabi, J., Wiafe, I., Stibe, A., Abdulai, JD. (2018). Can an Enterprise System Persuade? The Role of Perceived Effectiveness and Social Influence. In: Ham, J., Karapanos, E., Morita, P., Burns, C. (eds) Persuasive Technology. PERSUASIVE 2018. Lecture Notes in Computer Science(), vol 10809. Springer, Cham. https://doi.org/10.1007/978-3-319-78978-1_4

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  • DOI: https://doi.org/10.1007/978-3-319-78978-1_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-78977-4

  • Online ISBN: 978-3-319-78978-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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