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Measurement Based E-government Portals’ Benchmarking Framework: Architectural and Procedural Views

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Trends and Advances in Information Systems and Technologies (WorldCIST'18 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 746))

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Abstract

E-government benchmarking can be defined as the process of classifying e-government according to some agreed best practices. It can be used to benchmark, evaluate achievements and identify missing best practices for stakeholders. The purpose of this paper is to propose and build a new benchmarking framework for e-government portals, which is based on measurement of best practices using a best practice model. To achieve this purpose, we have identified useful guidelines to build a new benchmarking framework based on an analysis and discussion of the five most famous e-government benchmarking frameworks in the literature. As a result a new framework referred to as Measurement Based e-Government Benchmarking Framework (MBeGBF) is proposed which moves beyond the actual benefits of these ordinary frameworks by providing guidelines and best practices for agencies to improve their portals’ quality.

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Author information

Authors and Affiliations

  1. Software Project Management Research Team, ENSIAS, Mohammed V University, Rabat, Morocco

    Laila Cheikhi, Abdoullah Fath-Allah & Ali Idri

  2. Department of Software Engineering, École de Technologie Supérieure, University of Québec, Montréal, Canada

    Rafa E. Al-Qutaish

Authors
  1. Laila Cheikhi
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  2. Abdoullah Fath-Allah
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  3. Ali Idri
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  4. Rafa E. Al-Qutaish
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Corresponding author

Correspondence to Laila Cheikhi .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, Ohio, USA

    Hojjat Adeli

  3. DSI/EEUM, Universidade do Minho, Guimarães, Portugal

    Luís Paulo Reis

  4. DIMES, Universita della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

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Cheikhi, L., Fath-Allah, A., Idri, A., Al-Qutaish, R.E. (2018). Measurement Based E-government Portals’ Benchmarking Framework: Architectural and Procedural Views. In: Rocha, Á., Adeli, H., Reis, L., Costanzo, S. (eds) Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, vol 746. Springer, Cham. https://doi.org/10.1007/978-3-319-77712-2_4

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  • DOI: https://doi.org/10.1007/978-3-319-77712-2_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-77711-5

  • Online ISBN: 978-3-319-77712-2

  • eBook Packages: EngineeringEngineering (R0)

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