ERP and BI as Tools to Improve Information Quality in the Italian Setting: Empirical Analysis

Abstract

This chapter presents the results of our survey. Empirical results from the entire datasets of respondents demonstrated that respondents adopting an ERP or a BI system—or both an ERP and a BI system—do not perceive higher or lower information overload or information underload. Furthermore, respondents who have implemented an ERP perceive a higher level of information processing capacity, a higher level of communication and reporting, and a higher level of frequency of meeting than do respondents who have not implemented an ERP. Respondents who have implemented a BI perceive a higher level of information processing capacity compared to respondents who have not implemented a BI. Respondents who have implemented both an ERP and a BI system perceive a higher level of information processing capacity than do respondents who have not implemented an ERP or a BI. Results from the regression analysis show that information processing capacity has a positive effect on the information quality perceived by managers; therefore, if the information processing capacity increases, the information quality perceived by respondents increases as well. Furthermore, results show that communication and reporting has a negative effect on the information quality perceived by respondents, so that if communication and reporting increases, the information quality decreases.