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Adapting Product-Service System Methods for the Digital Era: Requirements for Smart PSS Engineering

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Customization 4.0

Part of the book series: Springer Proceedings in Business and Economics ((SPBE))

Abstract

In the past a lot of work has been spent on creating and improving methods to develop integrated systems consisting of products and services, named product-service systems (PSS). Due to the different disciplines involved in creating and maintaining these systems, e.g. service engineering, product and production engineering or information systems, the interfaces between the stakeholders have to be defined to integrate them and to make them work seamlessly. However, in recent years the concept of PSS shifted, influenced by the still growing impact of smartness and intelligence in the domain of information and communication technology (ICT). The rise of smart products and services led to the enhancement of “smart” product-service systems (smart PSS). This paper identifies, based on recent work and a literature review, methods developed for designing PSS. The main characteristics of the methods found are then analysed with regard to the affects smartness has on them. Knowledge about the smartness aspect is taken from descriptions of smart PSS. The findings are used to derive evidence about the transferability of PSS to smart PSS development methods.

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Acknowledgements

This research was conducted in the scope of the research project “SmartHybrid – Service Engineering” (ID: ZW 6-85003236), which is partly funded by the European Regional Development Fund (ERDF) and the State of Lower Saxony (Investitions- und Förderbank Niedersachsen – NBank). We like to thank them for their support.

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Authors and Affiliations

  1. University of Osnabrueck, Chair of Information Management and Information Systems, Osnabrueck, Germany

    Simon Hagen, Friedemann Kammler & Oliver Thomas

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  1. Simon Hagen
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  2. Friedemann Kammler
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  3. Oliver Thomas
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Correspondence to Simon Hagen .

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Editors and Affiliations

  1. RWTH Aachen University, Aachen, Nordrhein-Westfalen, Germany

    Stephan Hankammer

  2. Aalborg University, Aalborg, Denmark

    Kjeld Nielsen

  3. RWTH Aachen University, Aachen, Nordrhein-Westfalen, Germany

    Frank T. Piller

  4. RWTH Aachen University, Aachen, Nordrhein-Westfalen, Germany

    Günther Schuh

  5. RWTH Aachen University, Aachen, Nordrhein-Westfalen, Germany

    Ning Wang

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Hagen, S., Kammler, F., Thomas, O. (2018). Adapting Product-Service System Methods for the Digital Era: Requirements for Smart PSS Engineering. In: Hankammer, S., Nielsen, K., Piller, F., Schuh, G., Wang, N. (eds) Customization 4.0. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-77556-2_6

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