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Scandinavian Conference on Information Systems

SCIS 2017: Nordic Contributions in IS Research pp 41–53Cite as

Technostress and Social Networking Services: Uncovering Strains and Their Underlying Stressors

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 294))

Abstract

Numerous users of social networking sites and services (SNS) suffer from technostress and its various strains that hinder well-being. Despite a growing research interest on technostress, the extant studies have not explained what kinds of various strains can SNS use create and how can these strains be traced back to different stressors. To address this gap in research, we employed a qualitative approach by narrative interviews. As a contribution, our findings introduce four SNS strains (concentration problems, sleep problems, identity problems, and social relation problems) and explain how they link with different underlying SNS stressors. As practical implications, the findings of this study can help technostressed users to identify their SNS strains, understand how they are created, and increase their possibilities to avoid the strains in the future.

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Notes

  1. 1.

    Dependence is different from addiction in that dependence is a broader term, it emphasizes users’ reliance on SNS, and it does not necessary indicate compulsive behavior.

  2. 2.

    In literature, different overloads such as information, technology, and social overload are used. In this study, we refer to a combination of them.

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Author information

Authors and Affiliations

  1. University of Jyväskylä, Mattilanniemi 2, 40100, Jyväskylä, Finland

    Markus Salo & Tiina Koskelainen

  2. Tampere University of Technology, Korkeakoulunkatu 8, 33720, Tampere, Finland

    Henri Pirkkalainen

Authors
  1. Markus Salo
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  2. Henri Pirkkalainen
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  3. Tiina Koskelainen
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Correspondence to Markus Salo .

Editor information

Editors and Affiliations

  1. Østfold University College, Halden, Norway

    Susanne Stigberg

  2. Østfold University College, Halden, Norway

    Joackim Karlsen

  3. Østfold University College, Halden, Norway

    Harald Holone

  4. Østfold University College, Halden, Norway

    Cathrine Linnes

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Salo, M., Pirkkalainen, H., Koskelainen, T. (2017). Technostress and Social Networking Services: Uncovering Strains and Their Underlying Stressors. In: Stigberg, S., Karlsen, J., Holone, H., Linnes, C. (eds) Nordic Contributions in IS Research. SCIS 2017. Lecture Notes in Business Information Processing, vol 294. Springer, Cham. https://doi.org/10.1007/978-3-319-64695-4_4

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  • DOI: https://doi.org/10.1007/978-3-319-64695-4_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-64694-7

  • Online ISBN: 978-3-319-64695-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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