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Constructing Awareness Through Speech, Gesture, Gaze and Movement During a Time-Critical Medical Task

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ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway

Abstract

We conducted a video-based study to examine how medical teams construct and maintain awareness of what is going on in the environment during a time-critical, collaborative task—endotracheal intubation. Drawing on a theme that characterizes work practices in collaborative work settings—reading a scene—we examine both vocal and non-vocal actions (e.g., speech, body movement, gesture, gaze) of team members participating in this task to understand how these actions are used to display status of one’s work or to acquire information about the work status of others. While each action modality was helpful in constructing awareness to some extent, it posed different challenges, requiring team members to combine both vocal and non-vocal actions to achieve awareness about each other’s activities and their temporal order. We conclude by discussing different types of non-vocal actions, their purpose, and the need for computational support in this dynamic work setting.

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Acknowledgments

This work is supported by the National Science Foundation under Grant No. #1253285. We would like to thank our research team members for their support, as well as to the medical staff at the research site for their participation. Thanks also to the anonymous reviewers for their constructive suggestions and recommendations.

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Authors and Affiliations

  1. College of Computing and Informatics, Drexel University, 3141 Chestnut Street, Philadelphia, PA, USA

    Zhan Zhang & Aleksandra Sarcevic

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  1. Zhan Zhang
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  2. Aleksandra Sarcevic
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Correspondence to Zhan Zhang .

Editor information

Editors and Affiliations

  1. Department of Media, Cognition and Communication, The University of Copenhagen, Department of Media, Cognition and Communication, Copenhagen, Denmark

    Nina Boulus-Rødje

  2. The University of Tromsø - The Arctic University of Norway, Telemedicine & eHealth Research Group, Tromsø, Norway

    Gunnar Ellingsen

  3. University of Oslo, Department of Informatics, Oslo, Norway

    Tone Bratteteig

  4. University of Oslo, Department of Informatics, Oslo, Norway

    Margunn Aanestad

  5. Department of Computer Science, The University of Copenhagen, Department of Computer Science, Copenhagen, Denmark

    Pernille Bjørn

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Zhang, Z., Sarcevic, A. (2015). Constructing Awareness Through Speech, Gesture, Gaze and Movement During a Time-Critical Medical Task. In: Boulus-Rødje, N., Ellingsen, G., Bratteteig, T., Aanestad, M., Bjørn, P. (eds) ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway. Springer, Cham. https://doi.org/10.1007/978-3-319-20499-4_9

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  • DOI: https://doi.org/10.1007/978-3-319-20499-4_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-20498-7

  • Online ISBN: 978-3-319-20499-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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