Skip to main content
SpringerLink
Log in

“I Expect Smart Services!” User Feedback on NFC Based Services Addressing Everyday Routines

  • Conference paper
  • First Online:
Internet of Things. IoT Infrastructures (IoT360 2014)

Included in the following conference series:

Abstract

Smartphones are central to everyday activities. Paired with short distance radio technologies the range of smartphone application is extended and development of “smarter” services is enabled. A trial, including 60 pilot users, shows that the smartphone itself and its capability to emulate transaction and access cards are highly valued. In order to meet expectations adaptive and personalized features/services should be added, based on knowledge of the individual users’ activities and communicated needs, as well as their curiosity for new adventures.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. GSMArena: Mobile phone usage report 2011: The things you do. Available from http://www.gsmarena.com/mobile_phone_usage_survey-review-592.php (2011)

  2. Ishii, H., Ullmer, B.: Tangible Bits: Towards Seamless Interfaces between People, Bits and Atoms. In: Proceedings of CHI1997, pp. 234–241 (1997)

    Google Scholar 

  3. Barkhuus, L., Polichar, V.E.: Empowerment through seamfulness: Smart phones in everyday life. Pers. Ubiquit. Comput. 15, 629–639 (2011)

    Article  Google Scholar 

  4. NFC City project web site, http://www.nfccity.net

  5. Coskun, V., Ozdenizci, B., Ok, K.: A Survey on Near Field Communication (NFC) Technology. Wireless Pers. Commun. 71(3), 2259–2294 (2013)

    Article  Google Scholar 

  6. Andersen, A., Karlsen, R., Munch-Ellingsen, A.: NFC providing user friendliness for technologically advanced services. HCI Int. 2013, LNCS, vol. 8017, pp. 337–346 (2013)

    Google Scholar 

  7. Slettemeås, D., Evjemo, B., Akselsen, S., Munch-Ellingsen, A., Wolf, S., Jørgensen, V.L.: NFC City: Co-locating NFC services in a multiservice trial approach. Proceedings IADIS Information Systems Conference, pp. 335–341 (2013)

    Google Scholar 

  8. Evjemo, B., Slettemeås D., Akselsen, S., Jørgensen, V.L., Wolf, S.: Simplicity – driving technology adoption or feeding uncertainty? Exploring consumer co-production of NFC services. IADIS Int. conf. ICT, Society and Human Beings 2013, pp. 129–132 (2013)

    Google Scholar 

  9. Hollan, J., Stornetta, S.: Beyond being there. CHI 1992, pp. 119–125 (1992)

    Google Scholar 

  10. Mick, D.E., Fournier, S.: Paradoxes of technology: consumer cognizance, emotions, and coping strategies. J. Consum. Res. 25, 123–143 (1998)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Telenor Research, Sykehusvn. 23, 9294, Tromsø, Norway

    Bente Evjemo, Sigmund Akselsen & Arne Munch-Ellingsen

  2. National Institute for Consumer Research, Sandakervn. 24c, 0405, Oslo, Norway

    Dag Slettemeås

  3. UiT The Arctic University of Norway, 9037, Tromsø, Norway

    Anders Andersen & Randi Karlsen

Authors
  1. Bente Evjemo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Sigmund Akselsen
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Dag Slettemeås
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Arne Munch-Ellingsen
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Anders Andersen
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Randi Karlsen
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Bente Evjemo .

Editor information

Editors and Affiliations

  1. CREATE-NET, Trento, Italy

    Raffaele Giaffreda

  2. Slovak University of Technology, Bratislava, Slovakia

    Dagmar Cagáňová

  3. Tsinghua University, Beijing, China

    Yong Li

  4. CREATE-NET, Trento, Italy

    Roberto Riggio

  5. Freie Universität Berlin, Berlin, Germany

    Agnès Voisard

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

About this paper

Cite this paper

Evjemo, B., Akselsen, S., Slettemeås, D., Munch-Ellingsen, A., Andersen, A., Karlsen, R. (2015). “I Expect Smart Services!” User Feedback on NFC Based Services Addressing Everyday Routines. In: Giaffreda, R., Cagáňová, D., Li, Y., Riggio, R., Voisard, A. (eds) Internet of Things. IoT Infrastructures. IoT360 2014. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 151. Springer, Cham. https://doi.org/10.1007/978-3-319-19743-2_18

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-19743-2_18

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-19742-5

  • Online ISBN: 978-3-319-19743-2

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation