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Boundary Spanning Elements and the Marketing Function in Organizations pp 33–47Cite as

A Study of Service Worker Burnout in Russia

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Abstract

This study extends previous research on the antecedents and outcomes of frontline employee (FLE) burnout by empirically testing a job demand stress—strain (burnout)—job performance model using data from a large Russian retail bank. Contrary to findings from North American-Western research, the study findings show that burnout plays no mediating role in the job demand stressors—job performance relationship. Implications of the results are discussed and future research avenues are offered.

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Acknowledgment

This research was supported in part by a faculty research grant from the School of Business and Management at the American University of Sharjah.

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Authors and Affiliations

  1. Sprott School of Business, Carleton University, Ottawa, ON, Canada, K1S 5B6

    Michel Rod

  2. School of Business and Management, American University of Sharjah, 26666, Sharjah, United Arab Emirates

    Nicholas J. Ashill & Tanya Gibbs

Authors
  1. Michel Rod
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  2. Nicholas J. Ashill
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  3. Tanya Gibbs
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Correspondence to Michel Rod .

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Editors and Affiliations

  1. Salford Business School, University of Salford, Manchester, United Kingdom

    Sunil Sahadev

  2. Indian Institute of Management, Kozhikode, Kerala, India

    Keyoor Purani

  3. Aston Business School, Birmingham, United Kingdom

    Neeru Malhotra

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Rod, M., Ashill, N.J., Gibbs, T. (2015). A Study of Service Worker Burnout in Russia. In: Sahadev, S., Purani, K., Malhotra, N. (eds) Boundary Spanning Elements and the Marketing Function in Organizations. Springer, Cham. https://doi.org/10.1007/978-3-319-13440-6_3

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