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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service pp 535–554Cite as

Palgrave Macmillan

Looking Forward: Adjusting to the New Paradigm

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Abstract

This chapter offers a broadened frame of reference for what constitutes knowledge, extending it beyond the cognitive to embrace the emotive. It explains embodied knowledge and discusses the shift toward emotive competency in public service practice and training. Neuroscience research findings underscore the centrality of emotions to reasoning. Emotive thought is essential to embodied knowledge, which is a far fuller and more appropriate depiction of knowledge for practice and education. Embodied knowledge is especially suited to shared-power governing in the post-bureaucratic present where traditional chains of command function alongside networks to determine processes of public service delivery.

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Author information

Authors and Affiliations

  1. Department of Political Science, University of Utah, Salt Lake City, UT, USA

    Sharon H. Mastracci

  2. School of Public Affairs, University of Colorado Denver, Denver, CO, USA

    Mary E. Guy

  3. Department of Public Administration, Konkuk University, Seoul, South Korea

    Seung-Bum Yang

Authors
  1. Sharon H. Mastracci
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  2. Mary E. Guy
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  3. Seung-Bum Yang
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Corresponding author

Correspondence to Sharon H. Mastracci .

Editor information

Editors and Affiliations

  1. School of Public Affairs, University of Colorado Denver, Denver, CO, USA

    Mary E. Guy

  2. Department of Political Science, University of Utah, Salt Lake City, UT, USA

    Sharon H. Mastracci

  3. Department of Public Administration, Konkuk University, Seoul, Korea (Republic of)

    Seung-Bum Yang

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Mastracci, S.H., Guy, M.E., Yang, SB. (2019). Looking Forward: Adjusting to the New Paradigm. In: Guy, M.E., Mastracci, S.H., Yang, SB. (eds) The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-24823-9_23

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  • DOI: https://doi.org/10.1007/978-3-030-24823-9_23

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  • Publisher Name: Palgrave Macmillan, Cham

  • Print ISBN: 978-3-030-24822-2

  • Online ISBN: 978-3-030-24823-9

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