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International Conference on Production and Operations Management Society

POMS 2018: Operations Management for Social Good pp 283–292Cite as

Performance Indicators in Humanitarian Operations from the Beneficiary Perspective: A Systematic Literature Review

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Abstract

This paper aims to analyze, through a systematic literature review, the research scenario related to performance indicators in humanitarian operations from the perspective of the beneficiary. The results cover a descriptive analysis of the main research characteristics and trends in the existing literature.

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Acknowledgements

Coordination for the Improvement of Higher Education Personnel (CAPES) [88887.151813/2017-00; 88887.091739/2014-01; 88887.185222/2018-00—Finance Code 001] and Foundation for Support of Research in the State of Rio de Janeiro (FAPERJ) [203.178/2016].

Author information

Authors and Affiliations

  1. Lab HANDs—Humanitarian Assistance and Needs for Disasters, Department of Industrial Engineering, Pontifical Catholic University of Rio de Janeiro, Rio de Janeiro, Brazil

    Brenda de Farias Oliveira Cardoso, Tharcisio Cotta Fontainha & Adriana Leiras

  2. Production Engineering Program, Federal University of Rio de Janeiro, Rio de Janeiro, Brazil

    Tharcisio Cotta Fontainha

Authors
  1. Brenda de Farias Oliveira Cardoso
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  2. Tharcisio Cotta Fontainha
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  3. Adriana Leiras
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Corresponding author

Correspondence to Brenda de Farias Oliveira Cardoso .

Editor information

Editors and Affiliations

  1. Pontifical Catholic University of Rio de Janeiro (PUC-Rio), Rio de Janeiro, Brazil

    Adriana Leiras

  2. Universidad Nacional de Colombia at Medellin (UNAL-Medellin), Medellín, Colombia

    Carlos Alberto González-Calderón

  3. Universidade Estadual Paulista at São José dos Campos (ICT-UNESP), São Paulo, Brazil

    Irineu de Brito Junior

  4. Universidad de Los Andes (UniAndes), Bogotá, Colombia

    Sebastián Villa

  5. Universidade de São Paulo (USP), São Paulo, Brazil

    Hugo Tsugunobu Yoshida Yoshizaki

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de Farias Oliveira Cardoso, B., Fontainha, T.C., Leiras, A. (2020). Performance Indicators in Humanitarian Operations from the Beneficiary Perspective: A Systematic Literature Review. In: Leiras, A., González-Calderón, C., de Brito Junior, I., Villa, S., Yoshizaki, H. (eds) Operations Management for Social Good. POMS 2018. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-030-23816-2_27

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