Abstract
This paper is part of a larger body of work researching wayfinding systems in large, complex, hospital environments. The focus of this second phase of research was to discover usability issues that impact the effectiveness of a mobile wayfinding application used by a large multi-building hospital complex, as well as provide informed recommendations to enhance users’ navigation performance. Four researchers conducted a heuristic analysis composed of twenty dimensions across six categories including language, effectiveness of wayfinding instructions, consistency between the environment and application, interface interaction, accessibility and cognitive workload. Primary recommendations consisted of adding a universal search option, orienting navigation cues to user view, and providing assistance to find a help desk. Results from this paper will provide a guideline for the development of mobile wayfinding applications for large hospitals and similar settings.
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Harper, C., Duke, T., Crosser, A., Avera, A., Jefferies, S. (2020). Designing Hospital Wayfinding Systems, Touchscreen Kiosks, Environmental Cues and Mobile Apps: An Evaluation of a Mobile Wayfinding Application. In: Lightner, N., Kalra, J. (eds) Advances in Human Factors and Ergonomics in Healthcare and Medical Devices. AHFE 2019. Advances in Intelligent Systems and Computing, vol 957. Springer, Cham. https://doi.org/10.1007/978-3-030-20451-8_9
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