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First-Generation College Students and Satisfaction with Student-Success-Technology

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R&D Management in the Knowledge Era

Part of the book series: Innovation, Technology, and Knowledge Management ((ITKM))

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Abstract

In today’s digital age, fueled by consumers’ expectations for robust and personalized digital experiences, the adoption and use of electronic services (e-services) by customers and constituents is critical. In higher education there is an immense need for institutions to build service and digital experiences that match what students experience in their broader lives. In parallel, public universities are under tremendous budgetary and performance pressure from the general public and state legislators to increase graduation rates while living up to their goals for improving access to higher education. Central to their efforts is a focus on assisting first-generation college students graduate, as they are less likely to persist after their first year and less likely to graduate, compared to their non-first-generation peers [1–3]. One tool in these efforts is technology that students can use to support their own continued enrollment, and technology for faculty and staff to use to support student success—commonly referred to as student success technology (or student-success-technology). In the context of recent critiques of higher education, including demands to lower costs, deliver a more educational value, and provide an educated workforce to meet economic demands, this work is critically important [4].

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Authors and Affiliations

  1. Portland, OR, USA

    Hans VanDer Schaaf & Dara Shifrer

Authors
  1. Hans VanDer Schaaf
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  2. Dara Shifrer
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Editor information

Editors and Affiliations

  1. Department of Engineering and Technology, Portland State University, Portland, OR, USA

    Tuğrul Daim

  2. Faculty of Economics & Business, University of Zagreb, Zagreb, Croatia

    Marina Dabić

  3. İzmir Institute of Technology, Urla, Izmir, Turkey

    Nuri Başoğlu

  4. Portland State University, Portland, OR, USA

    João Ricardo Lavoie

  5. School of Computer Science, Innovation, and Management Engineering College of Management, Long Island University (LIU), Greenvale, NY, USA

    Brian J. Galli

Appendix: Survey Questions About Students’ Satisfaction with Student-Success-Technology

Appendix: Survey Questions About Students’ Satisfaction with Student-Success-Technology

I can see a visual representation of where I am in my degree

I can easily apply for scholarships

I can see all important deadlines and next steps in one place (especially related to enrollment, billing, and financial aid)

I can easily find internships related to my major

I can see incoming messages and notifications from all my PSU inboxes in one place (i.e., PSU Gmail, Google calendar invitations, D2L email/announcements, Banweb financial aid messages, etc.)

I can easily identify and purchase books and course materials

I can quickly fine my classes using an online map

I can see how much I will owe for the full academic year

I can easily find course descriptions

I can search all PSU online resources with quality results

I can view opportunities to engage with campus based on my major and interests (e.g., events, activities, student groups, etc.) in one place online

I can conduct all important PSU business through one site and one login

I can easily access and use PSU online resources and services from a mobile device

I am presented with a personalized experience when using PSU online resources

I can easily view my class schedule online

I can easily get to PSU online services from one place, such as PSU Gmail, Calendar, Banweb, D2L, etc.

I am notified of important deadlines and next steps related to my business at PSU

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VanDer Schaaf, H., Shifrer, D. (2019). First-Generation College Students and Satisfaction with Student-Success-Technology. In: Daim, T., Dabić, M., Başoğlu, N., Lavoie, J.R., Galli, B.J. (eds) R&D Management in the Knowledge Era. Innovation, Technology, and Knowledge Management. Springer, Cham. https://doi.org/10.1007/978-3-030-15409-7_14

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