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ICT for a Better Life and a Better World pp 3–17Cite as

The Power of Web 2.0 Storytelling to Overcome Knowledge Sharing Barriers

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Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 30))

Abstract

Through a narrative review of the literature, this paper seeks to explore the importance of Web 2.0 Storytelling for overcoming barriers to knowledge sharing. While storytelling has been traditionally addressed as a valuable lever for many knowledge sharing issues, recently Web 2.0 technologies are becoming essential in enabling employees to participate in knowledge creation and sharing. However, the link between Web 2.0 Storytelling and barriers to knowledge sharing behavior remains quite unexplored in the extant literature. By filling this gap, we pose the first pillars to explain this connection. Overall, our conceptual framework reveals that, since knowledge resides in people, the extensive use of ICT tools may be not sufficient to capture the organizational advantages of sharing, if the human dimension is neglected. The twofold nature of Web 2.0 storytelling emerges as a powerful tool to manage the most important barriers to knowledge sharing. Such evidence may have meaningful implications.

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Authors and Affiliations

  1. Department of Management, Sapienza University of Rome, Via del Castro Laurenziano 9, 00161, Rome, Italy

    Chiara Meret, Michela Iannotta & Mauro Gatti

Authors
  1. Chiara Meret
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  2. Michela Iannotta
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  3. Mauro Gatti
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Correspondence to Chiara Meret .

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Editors and Affiliations

  1. Department of Computer Science, Sultan Qaboos University, Muscat, Oman

    Youcef Baghdadi

  2. Business Department, Paris Nanterre University, Nanterre, France

    Antoine Harfouche

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Meret, C., Iannotta, M., Gatti, M. (2019). The Power of Web 2.0 Storytelling to Overcome Knowledge Sharing Barriers. In: Baghdadi, Y., Harfouche, A. (eds) ICT for a Better Life and a Better World. Lecture Notes in Information Systems and Organisation, vol 30. Springer, Cham. https://doi.org/10.1007/978-3-030-10737-6_1

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