Abstract
Given the centrality of the concept of quality and the complexities related to it, which I described in the introduction, it is surprising how little the history of the concept of quality is discussed—how often it is completely neglected, in fact.
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You might recognize this question in its present version: Does a set of indicators fully describe a public service exhaustively?
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Dahler-Larsen, P. (2019). A History of the Concept of Quality. In: Quality. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-10392-7_2
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