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Navigation, Organization, and Retrieval in Personal Digital Libraries of Email

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Digital Libraries: People, Knowledge, and Technology (ICADL 2002)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2555))

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Abstract

Electronic mail remains the dominant application for the Internet and is the most ubiquitous type of personal digital library collection. Existing research on email includes studies of use, visualization, categorization and retrieval. [1][4][5][2] This paper makes two contributions. First, I describe user interviews that revealed problems in current email systems, including role conflict, high cognitive overhead associated with organization and retrieval, inability to navigate conversations, and dificulties in addressing messages. Next, I describe a prototype system that addresses many of these problems through improvements in the message store, query interfaces, authority control, and support for identity and roles.

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References

  1. Olle Bälter. Electronic Mail in a Working Context. PhD thesis, Royal Institute of Technology, IPLab, NADA, KTH, 10044 Stockholm, 1998.

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  2. Aleksandra Jovicic. Retrieval issues in email management. Master’s thesis, University of Toronto, 2000.

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  3. F. W. Lancaster. Vocabulary Control for Information Retrieval. Information Resources Press, Arlington, VA, second edition, 1986.

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  4. Ann Lantz. Heavy users of electronic mail. International Journal of Human-Computer Interaction, 10(4):361–379, 1998.

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  5. Steve Whittaker and Candace Sidner. Email overload: Exploring personal information management of email. In Proceedingsof ACM CHI 96, pages 276–283, 1996.

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Author information

Authors and Affiliations

  1. SIMS, University of California Berkeley, USA

    Benjamin M. Gross

Authors
  1. Benjamin M. Gross
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Editor information

Editors and Affiliations

  1. Nanyang Technological University, Singapore

    Ee- Peng Lim , Schubert Foo  & Chris Khoo ,  & 

  2. University of Arizona, USA

    Hsinchun Chen

  3. Virginia Tech, USA

    Edward Fox

  4. University of Mysore, Mysore

    Shalini Urs

  5. IEI-CNR, Italy

    Thanos Costantino

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© 2002 Springer-Verlag Berlin Heidelberg

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Gross, B.M. (2002). Navigation, Organization, and Retrieval in Personal Digital Libraries of Email. In: Lim, E.P., et al. Digital Libraries: People, Knowledge, and Technology. ICADL 2002. Lecture Notes in Computer Science, vol 2555. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-36227-4_28

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  • DOI: https://doi.org/10.1007/3-540-36227-4_28

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-00261-1

  • Online ISBN: 978-3-540-36227-2

  • eBook Packages: Springer Book Archive

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