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Table of contents (12 chapters)
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Front Matter
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Back Matter
Keywords
About this book
Authors and Affiliations
About the authors
Mary C. Lacity is Curators' Professor of Information Systems and an International Business Fellow at the University of Missouri – St. Louis. She is also a Certified Outsourcing Professional®, Co-Chair of the IAOP Midwest Chapter, Industry Advisor for the Outsourcing Angels, Associate Researcher at The Outsourcing Unit, London School of Economics, Co-editor of the Palgrave Series: Work, Technology, and Globalization, and on the Editorial Boards for Journal of Information Technology, MIS Quarterly Executive, Journal of Strategic Information Systems, and Strategic Outsourcing: An International Journal. Her research focuseson global outsourcing of business and IT services. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition, Society for Information Management, and St. Louis RCGA, and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates.
Andrew Craig has been visiting Senior Research Fellow at the London School of Economics and Political Science UK where he helped set up and now works in the Outsourcing Unit. He heads the IT leadership and governance stream of Rame Associates and is also a director of Board Coaching Ltd. He has coached executives, teams, and boards in the Defence Procurement Agency, the UK Border Agency, the leisure industry, Balfour Beatty, HSBC, and finance and fund management companies. He is co-author of The Outsourcing Enterprise: From Cost Management to Collaborative Innovation (Palgrave, 2011). In his professional British Army career, as Brigadier, he directed the recruiting operation – an annual requirement of 16,000 people – and was responsible for human resource planning for a workforce of 120,000. He commanded engineering operations worldwide, including those involved in the first Gulf War and Bosnia, and led the UK's planned military response to nuclear, biological, and chemical terrorism. He was awarded an OBE in 1992.
Bibliographic Information
Book Title: South Africa’s BPO Service Advantage
Book Subtitle: Becoming Strategic in the Global Marketplace
Authors: Leslie P. Willcocks, Mary C. Lacity, Andrew Craig
Series Title: Technology, Work and Globalization
DOI: https://doi.org/10.1057/9781137474056
Publisher: Palgrave Macmillan London
eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s) 2015
Hardcover ISBN: 978-1-137-47404-9Published: 12 February 2015
eBook ISBN: 978-1-137-47405-6Published: 12 January 2016
Series ISSN: 2730-6623
Series E-ISSN: 2730-6631
Edition Number: 1
Number of Pages: XXII, 211
Topics: Innovation/Technology Management, Business Strategy/Leadership, International Business, Corporate Communication/Public Relations, Development Economics, International Economics