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Business and Service Telephone Conversations

An Investigation of British English, German and Italian Encounters

  • Cecilia┬áVarcasia

Table of contents

  1. Front Matter
    Pages i-ix
  2. Cecilia Varcasia
    Pages 1-6
  3. Cecilia Varcasia
    Pages 7-28
  4. Cecilia Varcasia
    Pages 29-38
  5. Cecilia Varcasia
    Pages 39-44
  6. Cecilia Varcasia
    Pages 45-70
  7. Cecilia Varcasia
    Pages 71-95
  8. Cecilia Varcasia
    Pages 96-107
  9. Cecilia Varcasia
    Pages 108-117
  10. Cecilia Varcasia
    Pages 138-145
  11. Back Matter
    Pages 146-181

About this book

Introduction

This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.

Keywords

Telephone conversations multilingual communication linguistics discourse analysis English German transcription

Authors and affiliations

  • Cecilia┬áVarcasia
    • 1
  1. 1.Free University Bozen-BolzanoItaly

Bibliographic information