Confronting Mistakes

Lessons from the Aviation Industry when Dealing with Error

  • Authors
  • Jan U. Hagen

Table of contents

  1. Front Matter
    Pages i-viii
  2. Jan U. Hagen
    Pages 1-75
  3. Jan U. Hagen
    Pages 77-107
  4. Jan U. Hagen
    Pages 109-166
  5. Jan U. Hagen
    Pages 167-176
  6. Back Matter
    Pages 177-191

About this book

Introduction

In most organizations, errors - although common and unavoidable - are rarely mentioned bottom-up. Using this example of the high risk aviation industry this book assess how active error management can work and lead to success. Using academic research and 10 actual aviation accidents cases, this book will provide compelling and informative reading.

Keywords

CRM customer relationship management Japan management organization organizations research success

Bibliographic information

  • DOI https://doi.org/10.1057/9781137276186
  • Copyright Information Palgrave Macmillan, a division of Macmillan Publishers Limited 2013
  • Publisher Name Palgrave Macmillan, London
  • eBook Packages Palgrave Business & Management Collection
  • Print ISBN 978-1-349-44655-1
  • Online ISBN 978-1-137-27618-6
  • About this book