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  • © 2016

Urban Social Listening

Potential and Pitfalls for Using Microblogging Data in Studying Cities

Palgrave Macmillan

Authors:

  1. Justin B. Hollander

    1. Tufts University, Medford, USA

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  2. Erin Graves

    1. Urban Planner and Sociologist, Cambridge, USA

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  3. Henry Renski

    1. University of Massachusetts Amherst, Amherst, USA

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  4. Cara Foster-Karim

    1. Tufts University, Medford, USA

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  5. Andrew Wiley

    1. Tufts University, Medford, USA

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  6. Dibyendu Das

    1. Tufts University, USA, USA

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  • Synthesises findings from multiple microblogging projects

  • Prompts discussion about the use of perception of place data in public policy and planning

  • Interdisciplinary in scope with findings relevant for geography, media studies and cultural studies

Sections

eBook USD 54.99
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  • ISBN: 978-1-137-59491-4
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Table of contents (6 chapters)

  1. Front Matter

    Pages i-xi
    PDF

  2. Introduction

    • Justin B. Hollander, Erin Graves, Henry Renski, Cara Foster-Karim, Andrew Wiley, Dibyendu Das
    Pages 1-13

  3. A (Short) History of Social Media Sentiment Analysis

    • Justin B. Hollander, Erin Graves, Henry Renski, Cara Foster-Karim, Andrew Wiley, Dibyendu Das
    Pages 15-25

  4. Taking Microblogging Data for a Test Drive

    • Justin B. Hollander, Erin Graves, Henry Renski, Cara Foster-Karim, Andrew Wiley, Dibyendu Das
    Pages 27-33

  5. A Close Look at Urban Immigrant Communities

    • Justin B. Hollander, Erin Graves, Henry Renski, Cara Foster-Karim, Andrew Wiley, Dibyendu Das
    Pages 35-53

  6. A National Comparison: Twitter versus the American Housing Survey

    • Justin B. Hollander, Erin Graves, Henry Renski, Cara Foster-Karim, Andrew Wiley, Dibyendu Das
    Pages 55-72

  7. Conclusion

    • Justin B. Hollander, Erin Graves, Henry Renski, Cara Foster-Karim, Andrew Wiley, Dibyendu Das
    Pages 73-81

  8. Back Matter

    Pages 83-97
    PDF
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About this book

This book analyses new software tools and social media data that can be used to explore the attitudes of people in urban places. It reports on the findings of several research projects that have have experimented with using microblogging data in conjunction with diverse quantitative and qualitative methods, including content analysis and advanced multivariate statistics.

Applied researchers, planners and policy makers have only recently begun to explore the potential of Big Data to help understand social attitudes and to potentially inform local policy and development decisions. This book provides an original analysis into how Twitter can be used to describe the urban experience and people's perception of place, as well as offering significant implications for public policy. It will be of great interest to researchers in human geography, social media, cultural studies and public policy.
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Keywords

  • Twitter
  • Social Media
  • Geography
  • Urban Studies
  • Cultural Studies
  • Media Studies
  • Sentiment Analysis
  • Big Data
  • Content analysis
  • Urban Policy
  • Immigrant Communities
  • Sense of place
  • American Housing Survey
  • Portugese
  • Brazilian
  • blog
  • media
  • Microblog
  • social media
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Reviews

“This book presents the development of tools that can be used to analyse Twitter data for sentiment analysis, in order to mine the attitudes of people in urban places.  … this book presents these issues in a clear and progressive manner. Therefore, I would recommend it for researchers looking to gain an understanding of the fundamental concepts of utilizing Twitter data for sentiment-analysis purposes.” (Alyson Lloyd, International Journal of Urban and Regional Research, Vol. 42 (3), May, 2018)

“This work is grounded in computational linguistics and data mining. Urban Social Listening deals with a very important part of social media analysis, the analysis of sentiment expressed online. … I recommend this book to researchers who are new to the field and as a good introductory guide to conducting a comparative sentiment analysis of urban communities based on Twitter data.” (Andrei Kirilenko, Journal of Urban Affairs, Vol. 40 (8), 2018)

“Urban Social Listening: Potential and Pitfalls for Using Microblogging Data in Studying Cities reports on empirical research conducted in 2013 and 2015, it still reflects that early enthusiasm. … provides an understandable introduction to some basic methods of socialmedia analysis applied to cities and may serve to inspire the more complex research designs needed to fully utilize the exciting—yet challenging—social media data sources that are now emerging.” (Robert Goodspeed, Journal of Urban Affairs, 2014)
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Authors and Affiliations

  • Tufts University, Medford, USA

    Justin B. Hollander, Cara Foster-Karim, Andrew Wiley

  • Urban Planner and Sociologist, Cambridge, USA

    Erin Graves

  • University of Massachusetts Amherst, Amherst, USA

    Henry Renski

  • Tufts University, USA, USA

    Dibyendu Das

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About the authors

Justin B. Hollander is Associate Professor of Urban and Environmental Policy and Planning, Tufts
University, USA. 

Erin Graves is Senior Policy Analyst at the Federal Reserve Bank of Boston, USA. 

Henry Renski is Associate Professor, Department of Landscape Architecture and
Regional Planning, University of Massachusetts Amherst, USA. 

Cara Foster-Karim is a graduate of the Urban and Environmental Policy and Planning Program, Tufts University, USA. 

Andrew Wiley is a graduate of the Department of Urban and Environmental Policy and Planning, Tufts University, USA.

Dibyendu Das is a graduate student in Electrical Engineering at Tufts University, USA.
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Bibliographic Information

  • Book Title: Urban Social Listening

  • Book Subtitle: Potential and Pitfalls for Using Microblogging Data in Studying Cities

  • Authors: Justin B. Hollander, Erin Graves, Henry Renski, Cara Foster-Karim, Andrew Wiley, Dibyendu Das

  • DOI: https://doi.org/10.1057/978-1-137-59491-4

  • Publisher: Palgrave Macmillan London

  • eBook Packages: Literature, Cultural and Media Studies, Literature, Cultural and Media Studies (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s) 2016

  • Hardcover ISBN: 978-1-137-59490-7Published: 26 August 2016

  • Softcover ISBN: 978-1-349-95539-8Published: 21 April 2018

  • eBook ISBN: 978-1-137-59491-4Published: 16 August 2016

  • Edition Number: 1

  • Number of Pages: XI, 97

  • Number of Illustrations: 1 b/w illustrations, 5 illustrations in colour

  • Topics: Social Media, Digital Marketing, Media Sociology, Environmental Social Sciences, Human Geography

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Access via your institution
eBook USD 54.99
Price excludes VAT (USA)
  • ISBN: 978-1-137-59491-4
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 69.99
Price excludes VAT (USA)
Hardcover Book USD 69.99
Price excludes VAT (USA)
Learn about institutional subscriptions